Donique Benjamin
Lauderhill
Summary
Resourceful Training General Manager known for high productivity and efficient task completion. Specialize in leadership development, operational strategy, and performance management. Excel in communication, problem-solving, and adaptability, ensuring seamless training programs and team development.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Training General Manager
Sailormen
Fort Lauderdale
11.2023 - Current
- Strengthened organizational leadership by guiding internal and external managers.
- Delegated tasks to team members and ensured timely follow-up to maintain operational efficiency.
- Managed profitability control to enhance overall business performance.
- Oversaw the performance and development of 1 service manager and 3 shift managers, ensuring operational excellence.
- Boosted sales and transaction growth by executing effective plans.
- Utilized daily hour tools and labor grid to optimize labor costs.
- Consistently upheld a REV average above 99, reflecting strong management and performance standards.
- Elevated restaurant to training status, enhancing staff development and operational excellence.
- Managed food cost effectively with systems and tools such as production charts and suggested ordering maintaining an AvT under 1.5%.
- Managed supply budgets by implementing disciplined ordering practices to consistently meet or stay below budget requirements.
- Maintain a RSS Score of 4.5 or higher for the last 3 round.
Service Manager
Sailormen
Fort Lauderdale
01.2020 - 10.2023
- Oversaw daily opening and closing procedures to ensure smooth operations.
- Ensured accurate cash handling procedures to maintain financial integrity.
- Delivered personalized support to guests, identifying their needs and keeping current with consumer preferences.
- Monitored adherence to food safety
Education
High School Diploma -
Convent of Mercy Academy 'Alpha'
Kingston, Jamaica06-2015
Skills
- Food safety
- Time management
- Ability to make decisions an effectively solve problems
- Delegating tasks and responsibilities
- Inventory control
- Restaurant operations
- Budget knowledge
- Effectively work under pressure
- Team development
Certification
- ServeSafe Certified
- ServeSafe Proctor License
Timeline
Training General Manager
Sailormen
11.2023 - Current
Service Manager
Sailormen
01.2020 - 10.2023
High School Diploma -
Convent of Mercy Academy 'Alpha'