Donisha Doles
Jacksonville,FL
Summary
Banking professional with over 6 years of experience in client services, fraud analysis, and relationship management. Strong background in financial operations and customer experience, with a proven ability to identify solutions, improve processes, and deliver high-quality service in fast-paced environments. Recognized for accuracy, problem-solving, and building lasting client relationships.
Overview
7
7
years of professional experience
Work History
Relationship Specialist
Vystar Credit Union
08.2025 - Current
- Delivered exceptional member service by addressing inquiries and resolving issues promptly.
- Assisted members in navigating financial products and services to enhance their experience.
- Collaborated with team to streamline account opening processes, improving efficiency.
- Educated members on digital banking tools, increasing adoption rates of online services.
Senior Fraud Analyst
Citi Bank
09.2022 - 08.2025
- Led investigations into fraudulent activities, identifying patterns and implementing preventive measures.
- Analyzed transaction data using advanced analytics tools to detect anomalies and mitigate risks.
- Developed and refined fraud detection models, improving accuracy of alerts for suspicious transactions.
- Collaborated with cross-functional teams to enhance compliance protocols and operational efficiency.
Overnight Stocker and Receiver
Lululemon Athletica
11.2022 - 01.2025
- Stocked shelves accurately and efficiently to maintain optimal product availability.
- Received and processed incoming inventory, ensuring proper documentation and quality control.
- Organized stockroom layout for improved accessibility and streamlined retrieval processes.
- Collaborated with team members to implement best practices in inventory management.
Client Service Representative
Citi Bank
10.2019 - 09.2022
- Facilitated resolution of client inquiries, enhancing customer satisfaction and retention.
- Collaborated with cross-functional teams to streamline service processes and improve operational efficiency.
- Trained new staff on best practices for client engagement and service delivery standards.
- Managed complex client accounts, ensuring accuracy in transactions and compliance with regulations.
Education
Masters Of Public Health (MPH) -
University of North Florida
Jacksonville, FLSkills
- Patience and tolerance
- Active learning
- Self-awareness
- Open-mindedness
- Collaborative approach
- Giving feedback
- Team building
- Sales proficiency
- Account management
- Problem-solving skills
- Attention to detail
Timeline
Relationship Specialist
Vystar Credit Union
08.2025 - Current
Overnight Stocker and Receiver
Lululemon Athletica
11.2022 - 01.2025
Senior Fraud Analyst
Citi Bank
09.2022 - 08.2025
Client Service Representative
Citi Bank
10.2019 - 09.2022
Masters Of Public Health (MPH) -
University of North Florida