Donisha Hardmon-Theus
Monroe,Louisiana
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication.
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients.
Overview
9
9
years of professional experience
Work History
Receptionist
Carenet Health
03.2022 - Current
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained confidentiality of information regarding clients and company.
- Organized, maintained and updated information in computer databases.
Florist Assistant/Sales Associate
Mulhearn Flowers
10.2021 - 03.2022
- Provided customers with courteous, knowledgeable and efficient service.
- Maintained high standard of organization and cleanliness of store premises.
- Placed floral arrangements in refrigerated cases and arranged other merchandise on display fixtures.
- Performed daily cash register opening and closing functions and generated daily sales reports.
- Assisted customers with floral product design and selection by imparting knowledge of flowers and plants.
- Created custom flower arrangements for in-store customers.
- Supported in-store sales promotions, frequently engaging in product upsell activities.
- Prepared new flower and greenery shipments for arrangement by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
- Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
- Quoted, generated, and processed customer orders to meet specifications and various occasions.
- Provided customers with care directions for flower arrangements.
Certified Nursing Assistant
Richland Medical Centre
01.2015 - 10.2020
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
Associate of Science - Medical Coding Specialist
Louisiana Delta Community College
Monroe, LA12.2024
High School Diploma -
Mangham High School
Mangham, LA2006
Skills
- Data Entry
- Technical Support
- Office Management
- Clerical Support
- Telephone Skills
- Customer/Client Relations
- Professional Demeanor
- Office Equipment Operations
- File Management
Timeline
Receptionist
Carenet Health
03.2022 - Current
Florist Assistant/Sales Associate
Mulhearn Flowers
10.2021 - 03.2022
Certified Nursing Assistant
Richland Medical Centre
01.2015 - 10.2020
Associate of Science - Medical Coding Specialist
Louisiana Delta Community College
High School Diploma -
Mangham High School