Donita Lee
Akron,OH
Summary
I have held several positions, all within the same company and am looking to expand and share my expertise and knowledge elsewhere. I would love to expand my horizons within a similar to even a new role altogether. I am a very eager and fast learner when it comes to any additional training I would need to forgo.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Inventory Specialist
Walgreens
03.2022 - Current
- Completed physical inventory counts each month.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Developed inventory reports to provide management with comprehensive data on inventory levels.
- Monitored and adjusted inventory levels to meet customer needs and demands.
- Completed stock inventories to identify and address issues negatively impacting controls.
- Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
- Analyzed inventory trends to identify and prepare for potential issues and discrepancies.
- Implemented systems for tracking and managing stock levels with accuracy and precision.
- Developed materials to educate staff on proper inventory management techniques.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Picked and packed order items.
- Recorded daily activities for inventory control.
- Kept work areas neat, clean and free from debris.
- Followed orders precisely for correct items, sizes and quantities.
- Marked stock with identification tags and labels to outline information such as storage locations.
- Stocked shelves to match planogram images and instructions.
- Prepared and checked outbound shipments for accuracy.
Pharmacy Technician
Walgreens
11.2021 - 03.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Collected co-payments or full payments from customers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Resolved third-party billing, computer system and customer service issues.
- Managed opening and closing duties for pharmacy.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
Shift Leader
Walgreens
12.2015 - 11.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Enforced company policies and regulations with employees.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Conducted performance reviews and provided staff with feedback and guidance.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Developed and implemented new processes and procedures to streamline operations.
Assistant Store Manager
Walgreens
09.2019 - 05.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Customer Service Associate
Michaels Arts And Crafts
11.2012 - 11.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls and emails to answer questions about products and services.
- Responded proactively and positively to rapid change.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
No Degree - Graphic Design
University of Akron
Akron, OHHigh School Diploma -
Akron Early College High School
Akron, OH05.2012
Skills
- Asset Protection Expertise
- Electronic Top Loading Balances
- Sales Planning
- Prevention Strategies
- Promotional Understanding
- Staff Supervision
- Serials Management
- Storage and Supply Management
Certification
- Licensed and registered Pharmacy Technician: Ohio Board of Pharmacy- January 2022
Timeline
Inventory Specialist
Walgreens
03.2022 - Current
Pharmacy Technician
Walgreens
11.2021 - 03.2022
Assistant Store Manager
Walgreens
09.2019 - 05.2021
Shift Leader
Walgreens
12.2015 - 11.2021
Customer Service Associate
Michaels Arts And Crafts
11.2012 - 11.2015
No Degree - Graphic Design
University of Akron
High School Diploma -
Akron Early College High School