Donita Marchand
Los Angeles
Summary
Healthcare professional with wealth of experience in patient service roles, ready to contribute to dynamic team. Known for effective communication and seamless handling of patient inquiries and administrative duties. Colleagues and patients alike rely on collaborative nature and adaptability to meet diverse needs.
Overview
8
8
years of professional experience
Work History
Patient Service Representative
UCLA Health
06.2024 - Current
- Obtains Auth/Verify coverage
- Check doctors in basket/ out basket
- Fax over documents collect medical records fax orders to locations
- Epic knowledge strong
- Treatment coordinator
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Facilitated communication between patients and various departments and staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
- Answered incoming calls, scheduled appointments and filed medical records.
Administrative Assistant
UCLA Health
10.2023 - 06.2024
- Ability to demonstrate clear knowledge of job responsibilities; skillfully use equipment, software and tools required to do the job; and to work steadily to get job done
- Excellent organizational skills and ability to prioritize assignments
- Skill in efficiently and accurately facilitate the appointment making process, including transportation arrangements and maintain sub-specialty physician schedules
- Excellent interpersonal and communication skills to coordinate multiple appointments with staff from many clinical services at the UCLA Health System
- Skilled in using a PC with associated program including Word, Excel, and Email, demonstrated work experience with a database computer program
- Ability to be highly flexible, travel to multiple work sites within UCLA Health community based practices and work a variable schedule
Bus Attendant
Volane
01.2022 - 02.2023
- Brought an energetic attitude and a positive team spirit
- Maintain a clean/inviting bus environment for passengers at all times
- Take necessary measures to maximize safety and comfort for customers
- Delivered onboard customer service including food and beverage service
- Maintained accurate records of supplies such as meals, snacks, beverages, blankets, pillows
- Administered and coordinated emergency procedures or care, enhancing onboard safety
Cocktail Server
Golden Nugget Hotel & Casino
10.2017 - 03.2020
- Ensure positive hassle-free customer experience
- Settle customer disputes in a professional manner
- Maintain knowledge of alcoholic beverages
- Uphold safety regulations
- Communicated with customers to take drink orders accurately
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
Education
CNA: Certified Nursing Assistant -
Maxine Waters Employment Preparation Center
Los Angeles, CA09.2009
High school diploma - undefined
Dorsey High School
Los Angeles, CA06.2008
Skills
- Microsoft Excel
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Appointment scheduling
- Patient confidentiality
- Patient intake
- Payment collection
- Scheduling appointments
- Medical terminology
- Patient greeting
- Eligibility determination
- Medical insurance
- Office administration
Timeline
Patient Service Representative
UCLA Health
06.2024 - Current
Administrative Assistant
UCLA Health
10.2023 - 06.2024
Bus Attendant
Volane
01.2022 - 02.2023
Cocktail Server
Golden Nugget Hotel & Casino
10.2017 - 03.2020
High school diploma - undefined
Dorsey High School
CNA: Certified Nursing Assistant -
Maxine Waters Employment Preparation Center
Similar Profiles
Martha SanchezMartha Sanchez
Medical Assistant Externship at UCLA HealthMedical Assistant Externship at UCLA Health
Daniel CarrenoDaniel Carreno
Financial Counselor at UCLA HealthFinancial Counselor at UCLA Health
Adnan GhachamAdnan Ghacham
Volunteer at UCLA HealthVolunteer at UCLA Health
Ryland SmithRyland Smith
Consulting Lead (Cardiothoracic ICU) at UCLA HealthConsulting Lead (Cardiothoracic ICU) at UCLA Health
Ava GarciaAva Garcia
Host/Server at Perfect Pear BistroHost/Server at Perfect Pear Bistro