Overview
Work History
Skills
Timeline
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Donna Albertie

Miami

Overview

16
16
years of professional experience

Work History

Concierge

Castlegroup Llc
07.2022 - Current

Restaurant Owner

Boss Lady Food Services Llc
10.2018 - 07.2022
  • Developed and implemented operational processes to enhance service efficiency.
  • Managed daily restaurant operations, ensuring compliance with health and safety regulations.
  • Trained staff on customer service standards and food preparation techniques.
  • Optimized inventory management systems to reduce waste and control costs.
  • Cultivated relationships with suppliers for quality ingredients and favorable pricing agreements.
  • Established strong vendor relationships for the consistent sourcing of fresh ingredients at competitive prices.
  • Implemented effective inventory management systems to minimize waste and control food costs.
  • Developed and executed marketing strategies to attract new patrons, resulting in higher foot traffic and improved revenue.

Manager

Publix Supermarkets Store
09.2009 - 08.2018
  • Led daily store operations to ensure optimal customer service and satisfaction.
  • Trained and mentored new team members on operational procedures and safety standards.
  • Implemented inventory management practices to enhance stock accuracy and availability.
  • Developed employee schedules to maximize staffing efficiency during peak hours.
  • Oversaw compliance with health and safety regulations, reducing workplace incidents.
  • Analyzed sales data to identify trends, driving targeted promotions and merchandising strategies.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Skills

  • Customer service
  • Highly adaptable
  • Strong work ethic
  • Effective problem solving

Timeline

Concierge

Castlegroup Llc
07.2022 - Current

Restaurant Owner

Boss Lady Food Services Llc
10.2018 - 07.2022

Manager

Publix Supermarkets Store
09.2009 - 08.2018

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Donna Albertie