Donna Albertie
Miami
Overview
16
16
years of professional experience
Work History
Concierge
Castlegroup Llc
07.2022 - Current
Restaurant Owner
Boss Lady Food Services Llc
10.2018 - 07.2022
- Developed and implemented operational processes to enhance service efficiency.
- Managed daily restaurant operations, ensuring compliance with health and safety regulations.
- Trained staff on customer service standards and food preparation techniques.
- Optimized inventory management systems to reduce waste and control costs.
- Cultivated relationships with suppliers for quality ingredients and favorable pricing agreements.
- Established strong vendor relationships for the consistent sourcing of fresh ingredients at competitive prices.
- Implemented effective inventory management systems to minimize waste and control food costs.
- Developed and executed marketing strategies to attract new patrons, resulting in higher foot traffic and improved revenue.
Manager
Publix Supermarkets Store
09.2009 - 08.2018
- Led daily store operations to ensure optimal customer service and satisfaction.
- Trained and mentored new team members on operational procedures and safety standards.
- Implemented inventory management practices to enhance stock accuracy and availability.
- Developed employee schedules to maximize staffing efficiency during peak hours.
- Oversaw compliance with health and safety regulations, reducing workplace incidents.
- Analyzed sales data to identify trends, driving targeted promotions and merchandising strategies.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
Timeline
Concierge
Castlegroup Llc
07.2022 - Current
Restaurant Owner
Boss Lady Food Services Llc
10.2018 - 07.2022
Manager
Publix Supermarkets Store
09.2009 - 08.2018