Donna Albright
Winder,GA
Summary
Achieved seamless inventory management and accurate cash handling to enhance operational efficiency. Elevated customer service standards, resulting in increased customer loyalty and sales growth. Drove team success through proactive support and collaboration.
Overview
4
4
years of professional experience
Work History
Cashier
Murphy USA
Winder, Georgia
03.2025 - Current
- Processed customer transactions efficiently and accurately.
- Maintained cleanliness of work area and equipment.
- Assisted customers with product inquiries and selections.
- Collaborated with team members to ensure smooth store operations.
- Followed company policies regarding safety and security measures.
- Stocked shelves and organized merchandise displays regularly.
- Provided friendly and prompt service to enhance customer experience.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Handled cash register operations during peak hours.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Helped with purchases and signed customers up for rewards program.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Conducted price checks for special orders or discounts as requested by customers.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Discounted purchases by scanning and redeeming coupons.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Used suggestive selling techniques to promote add-on sales.
Sales Representative
Coastal Tan
Winder, GA
04.2022 - 11.2023
- Engaged customers to promote tanning services and products.
- Educated clients on safe tanning practices and skin care solutions.
- Managed cash register transactions and handled customer payments efficiently.
- Maintained cleanliness and organization of the tanning salon environment.
- Assisted in inventory management by tracking product levels and restocking supplies.
- Implemented promotional strategies to increase product sales and service bookings.
- Provided feedback to management on customer preferences and service improvements.
- Developed key customer relationships to increase sales.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Analyzed sales space capacities based on system parameters, securing high stock availability.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
Education
High School Diploma -
GED
Winder, GA04.2026
Skills
- Customer service
- Sales techniques
- Inventory management
- Cash handling
- Team collaboration
- Time management
- Active listening
- Conflict resolution
- Hospitality and accommodation
- Written and verbal communication
- ID verification
- Daily reporting
- Basic math
- Issue resolution
- Currency counting
- Data entry
- Ordering and stocking
- Organizational growth
- Multitasking and organization
References
References available upon request.
Education and Training
true
Timeline
Cashier
Murphy USA
03.2025 - Current
Sales Representative
Coastal Tan
04.2022 - 11.2023
High School Diploma -
GED