Brooke Allen
Tehachapi,USA
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
30
30
years of professional experience
Work History
Manager, Clinic Operations
Dignity Health Medical Group
Bakersfield, CA
05.2024 - Current
- Manage day-to-day operations to ensure smooth clinic throughout the day.
- Directed operational strategies to enhance patient care and streamline workflows within medical group.
- Managed budget allocations, ensuring resource optimization for departmental needs and initiatives.
- Led cross-functional teams to implement quality improvement projects, enhancing service delivery standards.
- Hired/terminated staff as needed.
- Analyzed performance metrics to identify areas for operational enhancements and efficiency gains.
- Collaborated with healthcare professionals to align clinical practices with organizational goals and policies.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Practice Manager II
Clinica Sierra Vista
Bakersfield, CA
05.2023 - 05.2024
- Managing 38 physicians, 25 staff members. Oversee daily operations of clinics including labs, WIC, Behavioral Health, Dental, budget management, productivity goals, staff management, hiring/termination of clinical and non-clinical personnel. Managing schedules, ordering supplies, timecard management, scheduling, insurance verification, eligibility and
Practice Manager
Gastro Care Institute
Lancaster, CA
12.2020 - 04.2023
- Manage daily operations of 3 Gastroenterology offices including Lancaster, Tehachapi and Ridgecrest, pathology lab and research department. Staff of 23 employees, 6 physicians including budgets, ordering supplies, payroll and time management, hiring/termination of employees, marketing, ensuring smooth running of office. Patient complaints, insurance verification, eligibility, billing and revenue retrieval with collections.
Practice Manager
UCLA Health- Hematology/Oncology
Ventura, CA
06.2016 - 07.2020
- Manage Hem/Onc office and infusion center. Current staff of 10 with 2 physicians. Daily operations and responsibilities while growing the practice. Developing community relationships by attending outside organization meetings with cancer affiliated groups and local physicians/hospitals. Helping employees grow and reach goals while ensuring job knowledge and education. Budget management. General office operations. Patient interactions for any issues especially with insurance issues.
Practice Office Lead/Interim Manager
UCLA- Hematology/Oncology
Ventura, CA
03.2012 - 05.2016
- Supervise front office flow and procedures Register new patients/check in patients for chemotherapy treatments Manage Cash Drawer Manage EMR Assist MD's with all office needs Report to Clinic Manager regarding office flow Audit electronic billing to ensure bills are sent correctly Preauthorize insurance with office visits/treatments
ICU Dept Secretary/Coordinator
Palmdale Regional Medical Center
01.2010 - 11.2014
- Department Secretary including answering extremely busy phones Input orders. Call Physicians Order supplies.
Chart Auditor/Revenue Coordinator/ER Billing
Victor Valley Community Hospital
12.2008 - 09.2010
- Discharge and tearing down of all ER Charts daily Verify nursing documentation Verify MD documentation and communicate with MD Group w/findings Quality indicators Nurse staffing/Admin Staffing Collaborate with ER Director w/quality assessments Interact with Admitting, Coding and Billing. Capture all E/M levels to increase revenue and post charges Data Collection including creating spreadsheets, graphs
Administrative Assistant/Secretary Supervisor
Simi Valley Hospital
Simi Valley, CA
01.2004 - 01.2009
- Assistant to the Director of Emergency Room/Intensive Care Unit. Responsibilities include supervising all unit secretaries for the Emergency Department/ICU. Audit all ER charts for completeness and accuracy for compliance and billing. Audit and capture all charges for ER visits. E/M levels Input ER charges for Coding and PFS to drop bills. Create work schedules for all unit secretaries. Provide daily RN staffing requirements. Audit all timecards and payroll for all employees in ER and ICU. Order office supplies, forms and any miscellaneous items for ER. Assist MD's with any personal secretary needs that they may have not relating to patient needs. Assist with daily staffing and interfaced with Administration on a daily basis regarding flow of ER
911 Dispatcher
Ventura County Sheriff
10.2002 - 05.2003
- Computer aided dispatch, answering 911 calls.
Deputy Sheriff Trainee
Los Angeles County Sheriff
Los Angeles, CA
12.2001 - 05.2002
- Sheriff's Academy consisting of academics, weapons training, defensive training
Secretary/Scribe
Antelope Valley Emergency Medical Association
12.1995 - 11.2001
- ER Secretary/Scribe assuring all needs were maintained for busy ER Physicians and RN's. Rounded with busy ER Physicians and accurately recorded dictations of medical histories and acute orders. Prioritized patients for ER physicians based on medical nursing assessments. Entered orders including labs, x-rays, organized transfers. Completed all ER secretary needs efficiently. ER Registration Clerk admitting patients, gathering demographic information, verifying insurance and collecting co-pays.
Education
High school diploma -
Associate of Arts - Culinary Arts
Le Cordon Bleu
Pasadena, CA 06-2008
Skills
- Healthcare Management
- Practice Management
- ICD-10
- Hospital Experience
- EMR Systems
- CPT Coding
- Data collection
- Insurance Verification
Additional Information
- 20+ years experience in Administrative Assistant, Department Secretary Supervisor/Chart Auditor/Revenue coordinator & Biller.
- Personal Assistant to MD's including personal calendars and travel arrangements
- Strong organizational skills
- Detail oriented
- Ability to multi-task.
- Knowledge of medical terminology/ICD-9 codes.
- Ability to handle high stress environments while maintaining order.
- Supervise employees.
Timeline
Manager, Clinic Operations
Dignity Health Medical Group
05.2024 - Current
Practice Manager II
Clinica Sierra Vista
05.2023 - 05.2024
Practice Manager
Gastro Care Institute
12.2020 - 04.2023
Practice Manager
UCLA Health- Hematology/Oncology
06.2016 - 07.2020
Practice Office Lead/Interim Manager
UCLA- Hematology/Oncology
03.2012 - 05.2016
ICU Dept Secretary/Coordinator
Palmdale Regional Medical Center
01.2010 - 11.2014
Chart Auditor/Revenue Coordinator/ER Billing
Victor Valley Community Hospital
12.2008 - 09.2010
Administrative Assistant/Secretary Supervisor
Simi Valley Hospital
01.2004 - 01.2009
911 Dispatcher
Ventura County Sheriff
10.2002 - 05.2003
Deputy Sheriff Trainee
Los Angeles County Sheriff
12.2001 - 05.2002
Secretary/Scribe
Antelope Valley Emergency Medical Association
12.1995 - 11.2001
High school diploma -
Associate of Arts - Culinary Arts
Le Cordon Bleu