Donna Bedle
Toms River,NJ
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Patient Access Representative with background in managing patient admissions, insurance verification, and scheduling appointments. Possess strong communication skills to professionally interact with patients, families, and healthcare professionals. Demonstrated ability to maintain confidentiality while providing high-quality customer service. Notable contributions include improving workflow efficiency and reducing patient wait times.
Overview
23
23
years of professional experience
Work History
Patient Access Representative
Barnabas Health
Toms River, New Jersey
07.1998 - 10.2021
- Collected co-pays and other payments from patients at time of service.
- Verified insurance coverage for services provided by the facility.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Greeted patients and visitors in a courteous and professional manner.
Education
Nursing
CCRI
Warwick, RISkills
- Multitasking and Organization
- Customer Service
- Patient identity verification
- Patient check-in
- Insurance company knowledgeable
- Registration management
- Problem-Solving
- Pre-Admission Requests
- Insurance Verification
- Registration and Admissions
- Appointment Scheduling
- Insurance Billing
- Eligibility Determination
- Patient Registration
- Medical Terminology
- Payment Processing
- Complaint processing
- Phone and Email Etiquette
- Money Handling
- Fee Collection
Timeline
Patient Access Representative
Barnabas Health
07.1998 - 10.2021
Nursing
CCRI
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