Donna Berghoff
Cleveland,OH
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
11
11
years of professional experience
Work History
Hot Line Cook
Dinas Pizza and Pub
Cleveland, OH
09.2023 - Current
- Prepared ingredients for menu items in accordance with recipes and standards.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Stocked and rotated ingredients from delivery area to storage, work areas, walk-in cooler.
- Performed opening, closing duties including setting up, breaking down workstations.
- Stocked and replenished ingredients from storage areas to workstations as needed.
Delivery Driver
DoorDash
Cleveland, OH
09.2019 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Data Entry Clerk
MPC
Brooklyn, OH
12.2021 - 09.2023
- Utilized specialized software applications related to the job role.
- Organized files according to established procedures for easy retrieval later on.
- Maintained confidentiality of sensitive information entered into the system.
- Reviewed existing information for accuracy and made necessary corrections.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Maintained updated knowledge of industry trends related to data entry operations.
- Created spreadsheets to track data entries.
- Operated various office equipment such as scanners, printers. when required.
- Updated existing records with new or revised information as needed.
- Followed up on pending tasks until completion.
Server
I-Hop
Beckley, WV
03.2013 - 04.2019
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills and calculate totals.
Education
Certificate - Administrative Specialist
Cuyahoga Community College
Cleveland, OH05-2025
Skills
- Sanitation Practices
- Cooking techniques
- Stock Rotation
- Surface cleaning
- Hygiene standards
- Food handling
- Customer Service
- Professional and mature
- Maintains confidentiality
- Collecting information
- Data Entry
- Customer Service-Oriented
- Office Administration
- Strong interpersonal skills
- Advanced clerical knowledge
- Meticulous attention to detail
Timeline
Hot Line Cook
Dinas Pizza and Pub
09.2023 - Current
Data Entry Clerk
MPC
12.2021 - 09.2023
Delivery Driver
DoorDash
09.2019 - Current
Server
I-Hop
03.2013 - 04.2019
Certificate - Administrative Specialist
Cuyahoga Community College