Donna Boyd
Milner,Georgia
Summary
Proven administrative professional with a track record of enhancing operational efficiency and customer satisfaction at the Department of Defense - Robins AFB. Skilled in office administration and confidentiality, I excel in streamlining processes and fostering a culture of excellence. Demonstrated ability to improve team productivity by over 30% through effective leadership and targeted training programs. Dedicated Secretary with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
17
17
years of professional experience
Work History
Counselors Secretary (Clerk) and AdmistrativeAssistant SecretaryAssistant
GSCS BOE
08.2008 - 06.2022
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Facilitated inter-departmental communication to ensure all parties were informed of key updates.
- Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
- Enhanced visibility of office policies by creating and distributing employee handbook.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
Supervisor Child Development Center Robins AFB
Department of Defense -Robins AFB
01.2005 - 12.2007
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
Education
Bachelor Of Science Human Services - Social Science
Mercer University
Macon, GA06.2004
Skills
- Customer Service
- Verbal and written communication
- Office Administration
- Organization
- File Management
- Calendar Management
- Confidentiality understanding
Timeline
Counselors Secretary (Clerk) and AdmistrativeAssistant SecretaryAssistant
GSCS BOE
08.2008 - 06.2022
Supervisor Child Development Center Robins AFB
Department of Defense -Robins AFB
01.2005 - 12.2007
Bachelor Of Science Human Services - Social Science
Mercer University
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