Nayla Santellanese
Atascosa
Summary
Dedicated professional with a strong work ethic and exceptional interpersonal skills, adept at delivering outstanding customer service. Proven ability to multitask and manage time effectively while mastering new skills independently. Committed to creating positive and memorable experiences for every customer. Seeking to leverage adaptability and problem-solving abilities in a challenging new role.
Overview
6
6
years of professional experience
Work History
Counselors Secretary
Northside ISD
San Antonio
07.2024 - Current
- Managed calendars and scheduled appointments for Counselors.
- Handled correspondence, including emails and phone calls, promptly and professionally.
- Maintained organized filing systems for documents and records management.
- Processed invoices and managed office supplies inventory efficiently.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Provided administrative support to the Head Counselor and other counselors.
- Proofread documents before submission; corrected any errors found in grammar or punctuation.
- Greeted visitors and directed to appropriate location or person.
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
- Managed calendar reminders for upcoming deadlines or events associated with the office.
- Assisted with special projects or tasks related to departmental functions upon request.
Assistant Teacher
Little Dove Learning Center
San Antonio
10.2023 - 04.2024
- Supported classroom management by guiding student behavior and engagement.
- Facilitated small group activities to enhance student learning experiences.
- Assisted lead teacher in preparing lesson plans and educational materials.
- Organized classroom supplies and maintained a clean learning environment.
- Administered basic first aid and maintained student safety protocols.
- Supervised small group activities.
- Interacted positively with children to encourage development and involvement in activities, treating each child with dignity and respect.
- Created calm and disciplined classroom environment to improve student focus.
- Assisted children at mealtime to teach social and self-help skills and sound nutritional practices.
- Arranged age-appropriate activities to help children develop interests and talents.
- Created colorful and attractive displays for bulletin boards and hallways.
Park Services Aide
Miami Dade County Parks & Recreation
Homestead
06.2020 - 08.2023
- Maintained cleanliness and organization of park facilities and surrounding areas.
- Assisted visitors with information about park amenities and services.
- Supported event setups by arranging equipment and ensuring site readiness.
- Provided customer service to park visitors by answering questions, giving directions, and providing information on park services.
- Provided assistance with setting up tables and chairs for special events hosted in the parks.
- Attended weekly meetings with supervisors regarding new policies or procedures related to Park Services Aide duties.
- Designed and implemented engaging activities for campers of various ages.
- Managed daily schedules, ensuring smooth transitions between activities.
- Supervised and mentored junior staff, fostering teamwork and collaboration.
- Developed safety protocols to maintain a secure environment for all participants.
- Facilitated communication between parents and staff regarding camper progress and needs.
- Evaluated camper participation to tailor future programming effectively.
- Created fun yet challenging drills that focused on developing technical skills related to specific sports.
- Counseled individual campers who had difficulty adjusting to the environment or interacting with other children.
- Assisted with organizing special events including talent shows, carnivals, scavenger hunts.
- Adapted lesson plans according to the age level of participating campers.
- Managed front desk operations and ensured smooth guest check-in and check-out.
- Handled guest inquiries and resolved complaints with professionalism and efficiency.
- Handled incoming calls from guests requiring assistance or information about the park, or its services.
- Performed daily opening and closing procedures, such as setting up tables and chairs for children, and preparing snacks for the children's arrival. Also, cleaning up after them, making sure the room was swept, mopped, and ready for the next day.
- Provided exceptional customer service by responding to requests promptly and courteously.
Education
Associate of Arts - Business Administration
Miami Dade College
Miami, FL04-2024
High School Diploma -
South Dade Senior High
Homestead, FL06-2020
Skills
- Customer relationship management
- Team collaboration
- Program development
- Conflict resolution
- Data organization
- Effective communication
- Active listening
- Problem solving
- Leadership development
- Bilingual
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Counselors Secretary
Northside ISD
07.2024 - Current
Assistant Teacher
Little Dove Learning Center
10.2023 - 04.2024
Park Services Aide
Miami Dade County Parks & Recreation
06.2020 - 08.2023
Associate of Arts - Business Administration
Miami Dade College
High School Diploma -
South Dade Senior High