Donna Brown
Palmer,AK
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
55
55
years of professional experience
Work History
Physician & Hospital Account Executive
Quest Diagnostics
01.2001 - 09.2023
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Used consultative sales approach to understand and meet customer needs.
- Achievements - 2013 President's Club winner, Repeated 100% club, meeting or exceeding Budget achievement goals
Adjunct Faculty Instructor (Part-Time Evenings)
University Of Alaska Anchorage
01.1996 - 12.2000
- Engaged students with insightful and compelling classroom discussion of topics relevant to coursework to boost student learning and retention.
- Instructor for MEDT 203 Microbiology
- Instructor for MEDT 101 Phlebotomy
Operations Manager
Quest Diagnostics
07.1984 - 12.2000
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Responsible for maintaining a CLIA approved laboratory in areas of hematology, serology, chemistry, immunohematology and bacteriology.
Microbiology Supervisor
Quad Cities Pathologist
08.1974 - 04.1984
- Responsible for maintaining an ASCP, Medicare, and JCAH approved Microbiology department. Microbiology teaching coordinator for medical technology students from Augustana College. Active member of hospital infection control committee
Chemistry Lab Technician Assistant
Gottlieb Memorial Hospital
04.1972 - 07.1974
- Chemistry Bench Technician - Rotated through automated and manual chemistry, RIA, serology, phlebotomy.
Laboratory Technician Assistant
St. Francis Hospital And Medical Center
10.1970 - 03.1972
- General Laboratory Technician rotating through microbiology, serology, chemistry, hematology, immunohematology, phlebotomy
Microbiology Laboratory Assistant
Alexian Brothers Medical Center
01.1970 - 07.1970
- Performed routine microbiology procedures and phlebotomy
Laboratory Technician Assistant
St. Francis Hospital And Medical Center
10.1969 - 12.1969
- General Technician rotating through microbiology, serology, chemistry, hematology, immunohematology, phlebotomy
Laboratory Technician Assistant
Dr. Birge, Baridon, & Crusinberry Associates
10.1968 - 09.1969
- General technician rotating through microbiology, serology, chemistry, hematology, immunohematology, phlebotomy
Laboratory Technician Assistant
St. Francis Hospital And Medical Center
07.1968 - 10.1968
- General Technician rotating through Microbiology, serology, chemistry, hematology, immunohematogy, phlebotomy.
Education
Bachelor of Science - Medical Technology, Biology
Augustana College
Rock Island, ILAssociate of Arts - Liberal Arts And General Studies
Black Hawk College
Moline, ILMedical Laboratory Assistant
Hawkeye Institute of Technology
Waterloo, IAHigh School Diploma -
New Hartford Consolidated High School
New Hartford, IASkills
- Customer Service
- Organizational Skills
- Sales Territory
- Customer Account Management
- Selling Techniques
- Customer Relationship Management
- Committed Health Care Professional
- Professional Memberships
SM (ASCP) #1905
MT (ASCP) #00245341
MLT (ASCP) # 15015
CLA (ASCP) #4391
Timeline
Physician & Hospital Account Executive
Quest Diagnostics
01.2001 - 09.2023
Adjunct Faculty Instructor (Part-Time Evenings)
University Of Alaska Anchorage
01.1996 - 12.2000
Operations Manager
Quest Diagnostics
07.1984 - 12.2000
Microbiology Supervisor
Quad Cities Pathologist
08.1974 - 04.1984
Chemistry Lab Technician Assistant
Gottlieb Memorial Hospital
04.1972 - 07.1974
Laboratory Technician Assistant
St. Francis Hospital And Medical Center
10.1970 - 03.1972
Microbiology Laboratory Assistant
Alexian Brothers Medical Center
01.1970 - 07.1970
Bachelor of Science - Medical Technology, Biology
Augustana College
Associate of Arts - Liberal Arts And General Studies
Black Hawk College
Medical Laboratory Assistant
Hawkeye Institute of Technology
High School Diploma -
New Hartford Consolidated High School
Laboratory Technician Assistant
St. Francis Hospital And Medical Center
10.1969 - 12.1969
Laboratory Technician Assistant
Dr. Birge, Baridon, & Crusinberry Associates
10.1968 - 09.1969
Laboratory Technician Assistant
St. Francis Hospital And Medical Center
07.1968 - 10.1968