Summary
Overview
Work History
Education
Skills
References
Timeline
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Donna Ciomcia

Summary

I am a highly energetic and detail-oriented Senior Level Manager with a dual goal of exceeding the customer's experience and expectations, along with providing my company the best of my abilities to ensure the greatest productivity, profitability, and overall success. I carry a proven track record of outstanding and personable customer service, along with a solid knowledge of retail operations, merchandising, and management.

Overview

14
14
years of professional experience

Work History

STORE MANAGER

SHOP HEROIC WHOLESALE DEPARTMENT STORES
Elk Grove, CA
05.2017 - Current
  • Personally hired by the Executive Team to manage a high-volume, top-performing store ($8 million annual).
  • Responsible for all employees and the management team, along with operations, sales, HR, LP, ordering, social media marketing, networking, and fulfillment.
  • Helped open, hire, and set up five other locations for the company.
  • Responsible for all merchandising, operational, and service elements for the entire store.
  • Responsible for all data and sales entry as well as timecard edits and payroll..
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Resolved issues by sharing and implementing customer service initiatives.
  • Recruited, trained and supervised new employees.

MERCHANDISE MANAGER

BEALLS DEPARTMENT STORES
Melbourne, FL
01.2017 - 05.2017
  • Hand picked by Regional and Corporate Executive Team to be promoted to Senior Management in a top performing, high traffic location
  • Currently oversee all day to day operational, merchandising, special event and service elements of a 6 million per year unit
  • Responsible for two management and forty non-management direct reports

AREA SALES MANAGER

BEALLS DEPARTMENT STORES
Vero Beach, FL
01.2014 - 01.2017
  • Responsible for all merchandising, operational, and service elements within designated area of a 10 million per year, high traffic department store
  • Personally chosen by Corporate and Regional Teams to lead a POS changeover rollout and train management teams
  • Received award recognition as one of Top 5 ASMs within the company
  • Volunteered and ran company sponsored awareness booth at local Breast Cancer Fundraising events (three years)
  • Direct Reports: 50 non-management employees

OPERATIONS LEAD

BEALLS DEPARTMENT STORES
Orlando, FL
01.2013 - 01.2014
  • Responsible for all 'back of the house' operational procedures and compliance in an 8 million per year, high traffic, District Office store
  • Personally selected by District Team to provide training and troubleshooting to managers and other locations within the District, on all POS and Fund Handling/Reporting

ASSISTANT MANAGER

BEALLS OUTLET
Jacksonville, FL
01.2011 - 01.2013
  • Supervise up to seven Direct Reports in a 1.5 million per year Outlet location
  • Received numerous awards and recognition for contributions to Loss Prevention awareness, shrink reduction initiatives, payroll and budget compliance, merchandising, and credit solicitation

Education

High School Diploma - College Prep

Ft. Pierce, FL School District
Ft. Pierce, FL
01.1996

Skills

  • Payroll
  • Budget
  • Scheduling Compliance
  • Employee Assessment
  • Review Process
  • Networking
  • Recruiting
  • Onboarding
  • Employee Exit
  • Merchandise Planning
  • Allocation Strategies
  • Special Event Planning
  • Certified Bra Fit Specialist
  • Social media marketing
  • Customer Engagement
  • Fork Lift Certified
  • Bank deposit procedures
  • Hourly shift management
  • Multitasking and organization
  • Store opening and closing procedures
  • Store merchandising
  • Customer service
  • Pricing strategies
  • Accurate money handling
  • Employee scheduling

References

  • Mr. Adrian Martin, Human Intelligence Collector, US Army, 916-694-8461
  • Mr. Rudy Holmes, 253-431-2285, Senior Fed Ex Employee
  • Ms. Maddie Johnson, 754-423-6420, Office Manager
  • Ms. Traci Montez, 916-585-2719, HR Specialist
  • Ms. Brigette Johnson, 954-732-0814, Account Manager

Timeline

STORE MANAGER

SHOP HEROIC WHOLESALE DEPARTMENT STORES
05.2017 - Current

MERCHANDISE MANAGER

BEALLS DEPARTMENT STORES
01.2017 - 05.2017

AREA SALES MANAGER

BEALLS DEPARTMENT STORES
01.2014 - 01.2017

OPERATIONS LEAD

BEALLS DEPARTMENT STORES
01.2013 - 01.2014

ASSISTANT MANAGER

BEALLS OUTLET
01.2011 - 01.2013

High School Diploma - College Prep

Ft. Pierce, FL School District

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Donna Ciomcia