Donna Conder
Caseyville,IL
Summary
Wanting to secure a responsible career opportunity to fully utilize training and skills, while making a significant contribution to the success of the company.
Overview
24
24
years of professional experience
Work History
Dental Office Manager/Receptionist
Dr. Michael N Schaulat, DMD
07.1999 - Current
- Prepare insurance claim forms, explain benefits, and pricing details for services.
- Maintain patient require chart documents, personal information and treatment consultation documentation.
- Oversee facilities and equipment cleanliness and safety for optimal patient protection.
- Greet incoming patients professionally and provided friendly, knowledgeable assistance.
- Answer multi-line telephone system for calls.
- Schedule and confirm appointments.
Customer Service Area Supervisor
Kohls Department Store
10.2012 - 09.2023
- Balanced and organized cash register by handling cash, counting change, balance cash office at night.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Orientation Onboard for New Hires
- Helped customers complete purchases, locate items, and join reward programs, and apply for Kohl's Credit Card (14 in one day)
- Trained new associates on cash register operations, conducting customer transactions.
- Closed store independently, was only non-manager who was trusted to secure building nightly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained new personnel regarding company operations, policies and services.
Education
High School Diploma -
05.1987
Skills
- Scheduling Appointments
- Insurance Claims/Benefits
- Billing Statements/ Recalls
- Prescription Refills
- Infection Control
- Multi-Line Telephone System
- Customer and Client Relations
- Customer Service
Timeline
Customer Service Area Supervisor - Kohls Department Store
10.2012 - 09.2023
Dental Office Manager/Receptionist - Dr. Michael N Schaulat, DMD
07.1999 - Current
Collinsville High School - High School Diploma,
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