Donna Crews
Creedmoor,NC
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front End Manager
Lowe's Home Improvement
Roxboro, NC
04.2023 - Current
- Investigating charge backs
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.
- Pick up in store fulfillment
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Assisted in the development of staff schedules to ensure adequate coverage during peak hours while minimizing labor costs.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Processed bi-weekly payroll for 130 salaried and hourly employees.
- Enhanced financial accuracy by streamlining profit and loss reporting processes.
Notary Public
self-employed
04.2019 - Current
- Serve as an impartial witness
- Signing or authentication of a legal document
- Enhanced client satisfaction by providing efficient notary services and maintaining a high level of professionalism.
- Ensured accuracy in document preparation for various legal transactions, resulting in a streamlined process for clients.
- Developed strong relationships with repeat clientele, establishing trust and reliability in the provision of notary services.
- Maintained up-to-date knowledge of state laws and regulations, ensuring full compliance during every transaction.
- Conducted thorough reviews of each document presented, reducing errors and increasing client confidence in the process.
Overnight Stocker Management
Lowe's Home Improvement
Roxboro, NC
01.2021 - 04.2023
- Management
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Power equipment operator
- Streamlined overnight stock processes by implementing efficient organization and product placement techniques.
- Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
- Supported store operations by efficiently unloading delivery trucks and properly sorting merchandise according to department needs.
Coach
Walmart
Oxford, NC
05.2015 - 12.2021
- Completing deposits and ensuring cash shortages are documented
- Assist and drive sales in the assigned store by ensuring the correct placement, pricing and merchandise presentation in the store
- Monitors expenses and helps optimize them for better cash flow
- Provide supervision and development opportunities for associates such as hiring, mentoring, evaluation, etc
- Address customer concerns quickly and efficiently
- Operate cash registers when required to reduce customer wait time
- Meet specific growth and sales goals as established by upper management
- Work directly with loss prevention to help reduce shrink
- Ensures compliance with Company policy for associates
- Human Resources Leader
- Assistance with hiring and onboarding
Associate
Walmart
Oxford, NC
09.2014 - 05.2015
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Processed returns and exchanges efficiently, adhering to company policies and procedures.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Contributed to loss prevention efforts by monitoring store activity closely during shifts.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
Education
Master of Science - Psychology
University of Phoenix-Online Campus
Tempe, AZ01.2024
Bachelor of Science - Psychology
University of Phoenix
Tempe, AZ10.2019
High School Diploma -
Penn Foster High School
Scranton, PA06.1998
Skills
- Conflict Management
- Human Resources
- Interviewing
- Payroll
- Loss Prevention
- Recruiting
- Leadership
- Management (10 years)
- Hardworking
- Presentation Skills
- Customer Service
- Reporting and Research
- Event Planning
- Training and Mentoring
- Reliable
- Multitasking
Certification
- CPR
- Certified Nursing Assistant (CNA)
Timeline
Front End Manager
Lowe's Home Improvement
04.2023 - Current
Overnight Stocker Management
Lowe's Home Improvement
01.2021 - 04.2023
Notary Public
self-employed
04.2019 - Current
Coach
Walmart
05.2015 - 12.2021
Associate
Walmart
09.2014 - 05.2015
Master of Science - Psychology
University of Phoenix-Online Campus
Bachelor of Science - Psychology
University of Phoenix
High School Diploma -
Penn Foster High School