Donna Gazaway
Leesburg,Georgia
Summary
Knowledgeable Practice Manager with proven track record in overseeing operations and improving patient care. Successfully managed multidisciplinary teams and implemented efficient practice systems. Demonstrated leadership in optimizing workflow and enhancing patient satisfaction.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Practice Manager II
Phoebe Physicians Group
Albany, Ga
08.2023 - Current
- PHOEBE PHYSICIANS GROUP | August 2023 - Present | 2 years 7 months
- Staff Management: Hiring, training, supervising 13 Staff members, 16 Providers (with 4 to be added by Fall 2026), and scheduling all administrative and non-clinical staff, along with Managing the Call Calendar for 11 Supporting Providers.
- Financial Management: Managing budgets in excess of $2M, overseeing payroll, billing, and ensuring the practice meets its financial objectives.
- Operational Oversight: Managing the overall day-to-day operations, including organizing appointment systems, maintaining medical records, and ordering supplies.
- Patient Services: Ensuring high-quality patient care, managing patient complaints, and working to improve the overall patient experience.
- Compliance and Safety: Ensuring the practice complies with all relevant local, state, and federal regulations, including health and safety standards.
- Strategic Planning: Collaborating with medical personnel to develop business strategies, assess services, and set goals for the practice.
Operations Support Manager, Sterile Processing Department
Phoebe Putney Memorial Hospital
Albany, Ga
03.2022 - 08.2023
- Manage daily operations to include staffing and work quality.
- Assure sterile instruments and sterile procedure carts are available for O.R.
- Ensure quality checks, audits, and second verifications are complete.
- Round each shift in O.R. to ensure quality measures for patient safety are met.
Team Leader, Safety Partners, Command Center
Phoebe Putney Memorial Hospital
Albany, Ga
01.2021 - 03.2022
- Supervise staff on their respective shifts
- Manage staff schedule in API for 32 employees
- Create workflows and job competencies
- Prepare data to identify and correct deficiencies
- Participate in hiring and training of new staff
- Provide coaching and mentoring of staff aligning with organizational polices
- Submit budget recommendations to Director
O.R. Distribution Coordinator, Operating Room
Phoebe Putney Memorial Hospital
Albany, Ga
11.2015 - 12.2020
- Senior Buyer duties listed below.
- Monitor and analyze supply data.
- Concentration on perpetual inventory implementation
- Manage contracted inventory team for pre-implementation counts of perpetual inventory.
- Developed and maintain effective internal reports for backorder items and expired items.
- Collaborate with Revenue Management and Office Coordinators to reconcile open cases/charges.
- Review supply contracts for renewal
- Committee membership: Peri-Op Value Analysis, OR Leadership, OR/MM Inventory
Senior Buyer, Operating Room
Phoebe Putney Memorial Hospital
Albany, GA
02.2005 - 11.2015
- Assure needed supplies are ordered, delivered, and distributed within needed timeframes; ensure appropriate measures are taken when an item is on backorder, i.e. obtain substitute item, arrange expedited delivery.
- Review requisitions and assure appropriate compliance to all purchasing contracts and within operational budget.
- Establish good working relationships with vendors through personal and telephone contact; discuss and resolve problems regarding delayed delivery dates, pricing issues; facilitate introduction of new technology and product trials.
- Provide cost/benefit analysis for products to substantiate recommendations and decisions in product selection.
- Coordinate Plant Operations, Biomedical Engineering and Construction projects for the Operating Room.
- Manage OR Buyer and OR Processors
- Super User-MediTech Implemetation
Buyer, Operating Room
Phoebe Putney Health System
Albany, Ga
10.1996 - 02.2005
Office Coordinator, Surgicare
Phoebe Putney Health System
Albany, Ga
08.1995 - 10.1996
Scheduler, Operating Room
Phoebe Putney Health System
Albany, Ga
05.1994 - 08.1995
Phoebe Putney Health System
Albany, Ga
10.1992 - 05.1994
- Front Desk Clerk, Central Sterile Processing
Education
A.A. - Education
Darton College
01-1988
Leader Development Program (PPMH)
Columbus State University
01-2017
B.S. - Business Leadership and Management
Bellevue University
05-2022
Skills
- Schedule management
- Practice management
- Staff management
- Workflow management
- New hire training
- Budget oversight
- Staff development
- Supplies ordering
- Workflow planning
- Regulatory compliance
- Continuous improvement
Certification
- Crisis Response Training 2021
- CPR/BLS 2021
- High Reliability Organization – Universal Skills Trainer 2021
Awards
Phoebe PRIDE Award, July 2019
Timeline
Practice Manager II
Phoebe Physicians Group
08.2023 - Current
Operations Support Manager, Sterile Processing Department
Phoebe Putney Memorial Hospital
03.2022 - 08.2023
Team Leader, Safety Partners, Command Center
Phoebe Putney Memorial Hospital
01.2021 - 03.2022
O.R. Distribution Coordinator, Operating Room
Phoebe Putney Memorial Hospital
11.2015 - 12.2020
Senior Buyer, Operating Room
Phoebe Putney Memorial Hospital
02.2005 - 11.2015
Buyer, Operating Room
Phoebe Putney Health System
10.1996 - 02.2005
Office Coordinator, Surgicare
Phoebe Putney Health System
08.1995 - 10.1996
Scheduler, Operating Room
Phoebe Putney Health System
05.1994 - 08.1995
Phoebe Putney Health System
10.1992 - 05.1994
Leader Development Program (PPMH)
Columbus State University
A.A. - Education
Darton College
B.S. - Business Leadership and Management
Bellevue University