Sophea Chea-Rodriguez
Revere
Summary
Dynamic Practice Manager II at Beth Israel Lahey Health, skilled in strategic planning and staff management. Enhanced patient satisfaction through quality improvement initiatives and streamlined operations. Proven track record in budget oversight and compliance with HIPAA regulations, fostering a collaborative environment that drives team performance and operational excellence.
Professional with strong background in healthcare management, adept at optimizing practice operations and improving patient care. Demonstrates keen focus on team collaboration and achieving measurable results, showing adaptability to changing needs. Skilled in strategic planning, staff development, and process improvement, with reliable and results-driven approach. Recognized for effective communication, leadership, and problem-solving abilities.
Knowledgeable Practice Manager with proven track record in overseeing operations and improving patient care. Successfully managed multidisciplinary teams and implemented efficient practice systems. Demonstrated leadership in optimizing workflow and enhancing patient satisfaction.
Forward-thinking professional bringing more than 23 years of experience working for fast-paced physician practices. Exceptional success driving financial improvements and revenue increases for large specialty practices.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Practice Manager II
Beth Israel Lahey Health
02.2003 - Current
- Oversaw daily operations, ensuring compliance with healthcare regulations and organizational policies.
- Developed and implemented efficient scheduling systems to optimize staff allocation and patient flow.
- Led quality improvement initiatives, enhancing patient satisfaction through streamlined processes and feedback integration.
- Managed budgetary planning, monitoring expenses, and identifying cost-saving opportunities within practice operations.
- Coordinated interdisciplinary team meetings, fostering collaboration among healthcare providers to improve patient care outcomes.
- Trained and mentored new staff on operational procedures, enhancing team performance and service delivery standards.
- Analyzed practice performance data to identify trends, driving strategic decisions for operational improvements.
- Cultivated relationships with external stakeholders, enhancing referral networks and community engagement initiatives.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Developed close working relationships with front office and back office staff.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Addressed and remedied all patient or team member issues.
- Oversaw accounting, budgeting, and financial reporting.
- Supervised team of 7 office personnel.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Provided supervision and management to team of support personnel.
- Boosted staff morale by offering constructive feedback and specific direction.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
- Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
- Created and implemented organizational policies and procedures.
Education
Associate of Science - Medical Assisting
Bay State College
Boston, MA05-2000
Skills
- Schedule management
- Practice management
- Staff management
- Workflow management
- Policy implementation
- Records management
- Policy and procedure development
- Employee performance
- Strategic planning
- Electronic health records
- Payroll administration
- New hire training
- Staff development
- Budget oversight
- Supplies ordering
- Workflow planning
- Referral management
- Continuous improvement
- Workflow efficiency
- Managing medical practices
- HIPAA and OSHA regulations
- Insurance referral facilitation
- Process improvement
- Decision-making
- Training and mentoring
- Staff supervision
- Staff scheduling
- Facility oversight
- Patient education
- Employee work scheduling
- Employee recruitment and hiring
- Employee performance evaluations
- Performance monitoring
- Clinical staff management
- Employee supervision
- Financial operations oversight
- Patient advocacy
- Patient education and counseling
- Facility inspections
- Budget development
- Inventory and restocking
- Epic systems
- Immunizations
Certification
- Family Planning Counseling Training - 2000
Languages
Cambodian
Native or Bilingual
Spanish
Professional Working
Timeline
Practice Manager II
Beth Israel Lahey Health
02.2003 - Current
Associate of Science - Medical Assisting
Bay State College