Gay Hawkins
Armuchee,GA
Summary
Accomplished healthcare professional specializing in practice management and employee performance. Known for implementing effective training programs and quality measures that elevate patient care and operational standards.
Results-driven Practice Manager with expertise in workflow efficiency, regulatory compliance, and staff management. Proven track record in developing operational procedures that enhance patient care and improve team performance.
Dynamic Practice Manager with over a decade of experience in optimizing healthcare operations. Skilled in strategic planning and quality assurance, resulting in improved patient satisfaction and streamlined processes. Committed to fostering a collaborative work environment that drives performance and compliance.
Professional with strong background in healthcare management, adept at optimizing practice operations and improving patient care. Demonstrates keen focus on team collaboration and achieving measurable results, showing adaptability to changing needs. Skilled in strategic planning, staff development, and process improvement, with reliable and results-driven approach. Recognized for effective communication, leadership, and problem-solving abilities.
Overview
36
36
years of professional experience
Work History
Practice Manager II
AdventHealth
Calhoun, GA
10.2024 - Current
- Managed daily operations, ensuring efficient workflow and optimal resource allocation.
- Streamlined patient scheduling processes to enhance appointment adherence and reduce wait times.
- Coordinated staff training sessions, improving team competency and service delivery standards.
- Implemented quality assurance measures, enhancing patient care and compliance with health regulations.
- Developed operational procedures that increased efficiency across clinical departments.
- Facilitated communication between healthcare providers to improve interdisciplinary collaboration and patient outcomes.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Supervised team of 40 office personnel.
- Oversaw accounting, budgeting, and financial reporting.
- Conducted regular staff training sessions to ensure high levels of patient service and care.
- Optimized budget allocation, reducing unnecessary expenses without compromising on patient care quality.
- Monitored performance metrics to identify areas for improvement in practice management initiatives.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Developed close working relationships with front office and back office staff.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Addressed and remedied all patient or team member issues.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Communicated with patients, ensuring that medical information was kept private.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Managed all aspects of billing and coding, reducing errors and improving reimbursement rates.
Practice Manager II
Harbin Clinic
Rome, GA
04.2013 - 10.2024
- Supported strategic planning efforts by analyzing operational data and recommending process enhancements.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Supervised team of [Number] office personnel.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Provided supervision and management to team of support personnel.
- Boosted staff morale by offering constructive feedback and specific direction.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Consulted with healthcare professionals on business decisions.
- Supervised 30 staff member's.
Respiratory Therapist
Apria Healthcare
Rome, GA
03.2000 - 04.2013
- Administered respiratory therapies and treatments in accordance with physician orders.
- Monitored patient progress and adjusted treatment plans based on clinical assessments.
- Educated patients and families on respiratory care techniques and equipment usage.
- Collaborated with multidisciplinary teams to optimize patient outcomes and care strategies.
- Implemented quality assurance measures to enhance service delivery efficiency and safety standards.
- Conducted equipment maintenance checks and ensured compliance with regulatory guidelines.
- Developed individualized care plans, addressing specific needs of diverse patient populations.
- Managed ventilator support for critically ill patients in intensive care units, ensuring proper adjustments according to physician orders and clinical guidelines.
- Managed and operated mechanical ventilators to deliver airway management.
- Administered oxygen therapy, aerosol therapy and inhalation therapy to improve patients' breathing and lung function.
Respiratory Therapist
Floyd Medical Center, FMC
Rome, GA
05.1995 - 03.2000
- Trained junior staff on best practices for respiratory therapy procedures and protocols.
- Provided emergency response assistance in cases of respiratory distress or failure as part of a rapid response team.
- Assessed, diagnosed, and treated breathing issues.
- Educated patients and families on disease management, breathing techniques, and medication administration, promoting self-care and adherence to treatment plans.
- Performed bronchial hygiene techniques to remove mucus and secretions from patient lungs and improve lung function.
- Collaborated closely with interdisciplinary teams to develop comprehensive care plans addressing patient needs and goals.
- Provided antibiotics, bronchodilators, and anti-inflammatory medications with hand-held nebulizers, metered-dose inhalers and positive pressure equipment.
- Educated patients and families on proper use of respiratory equipment and techniques for managing respiratory disorders to improve patient outcomes.
- Aided physicians with various procedures such as bronchoscopies, ventilator management, and intubations.
Certified Dialysis Technician
DaVita
Rome, GA
08.1990 - 12.1994
- Administered dialysis treatments to patients, ensuring adherence to protocols and safety standards.
- Monitored patient vital signs during procedures, addressing immediate concerns promptly.
- Collaborated with healthcare teams to develop individualized patient care plans.
- Trained new staff on equipment operation and safety procedures, enhancing team proficiency.
- Implemented infection control measures, contributing to improved patient outcomes and facility compliance.
- Conducted regular equipment maintenance checks, ensuring operational efficiency and reliability of machines.
- Evaluated patient responses to treatments, adjusting protocols as needed for optimal care delivery.
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Led quality assurance initiatives, identifying process improvements that enhanced service delivery and patient satisfaction.
Education
Associate of Applied Science - Respiratory Therapy
Georgia Northwestern Technical College
Rome, GA05-1996
High School Diploma -
Armuchee High School
Rome, GA05-1988
Skills
- Schedule management
- Practice management
- Staff management
- Workflow management
- Policy implementation
- Policy and procedure development
- Employee performance
- Strategic planning
- Payroll administration
- New hire training
- Staff development
- Budget oversight
- Supplies ordering
- Workflow planning
- Regulatory compliance
- Performance metrics
- Medical personnel recruitment
- Budgeting expertise
- Strategic consulting
- Strategic business planning
- Managing medical practices
- HIPAA and OSHA regulations
- Employee operations
- Hiring medical personnel
- Workflow efficiency
- Process improvement
- Decision-making
- Training and mentoring
- Staff supervision
- Critical thinking
- Patient relations
- Staff scheduling
- Facility oversight
- Employee work scheduling
- Problem identification
- Employee recruitment and hiring
- Employee performance evaluations
- Performance monitoring
- Employee supervision
- Clinical staff management
- Multidisciplinary team collaboration
- Financial reporting coordination
- Financial operations oversight
- Profit improvements
- Risk management
Timeline
Practice Manager II
AdventHealth
10.2024 - Current
Practice Manager II
Harbin Clinic
04.2013 - 10.2024
Respiratory Therapist
Apria Healthcare
03.2000 - 04.2013
Respiratory Therapist
Floyd Medical Center, FMC
05.1995 - 03.2000
Certified Dialysis Technician
DaVita
08.1990 - 12.1994
Associate of Applied Science - Respiratory Therapy
Georgia Northwestern Technical College
High School Diploma -
Armuchee High School