Associate of Arts - Business Accountancy
Blind College
Brenham, TX1991-05
Donna Haarmeyer
Brenham,TX
Summary
Detail-oriented Customer Care Specialist skilled in conflict resolution and database management. Enhance customer satisfaction through effective complaint handling and prompt issue resolution. Deliver efficient service and foster strong customer relationships, ensuring all inquiries are addressed promptly.
Education
High School Diploma -
Brenham High School
Brenham, TX1988-05
Skills
- Customer engagement
- Conflict resolution
- Database management
- Service complaint handling
- Product knowledge
- Customer relationship management
- Team collaboration
- Data entry accuracy
- Effective communication
- Time management
- Cross-departmental coordination
- Payment processing
- Customer service excellence
- Decision-making
- Product education
- Project management
- Multitasking and organization
- Customer relations
- Relationship building
- Call handling
- Appointment scheduling
- Phone etiquette
- Customer service
- CRM software
- Inbound customer service
- Stress management
- Documentation and reporting
- Active listening
- Email communication
- Security verification
- Problem resolution
- Call logging
- First call resolution
- Issue escalation
- Call center experience
- Billing coordination
- Punctuality and reliability
- Verbal and written communication
- Empathy and patience
- Professional telephone demeanor
- Microsoft office expertise
- Multitasking
- Teamwork
Certification
Property & Casualty Adjuster
Timeline
Associate of Arts - Business Accountancy
Blind College
High School Diploma -
Brenham High School