Donna Hanson
New Haven,Connecticut
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Understanding customer desires, and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
CSR
Automative health systems
Pittsburgh, PA
05.2023 - Current
- Provided customer service support to customers over the phone and by email.
- Handled customer inquiries and complaints in a timely manner.
- Identified customer needs and provided appropriate solutions.
- Assisting individuals and families gain access to health care services.
- Updated account information.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
Lead CSR
American Logistics transportation
04.2021 - 03.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answer constant flow of customer calls with minimal wait time.
- Provided comprehensive training for new team members, resulting in faster onboarding and better overall performance.
- Tracked customer service cases and updated service software with customer information.
Sales Representative
5th Collier Painting
04.2017 - 02.2021
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
Education
High School Diploma -
International High School At Prospect Heights
Brooklyn, NY09-2000
Skills
- Data Management
- Appointment Scheduling
- Complaint Handling
- Inbound and Outbound Calling
- Strong Verbal Communication
- CSR System
- Critical Thinking
Timeline
CSR
Automative health systems
05.2023 - Current
Lead CSR
American Logistics transportation
04.2021 - 03.2023
Sales Representative
5th Collier Painting
04.2017 - 02.2021
High School Diploma -
International High School At Prospect Heights