Summary
Overview
Work History
Education
Skills
References
Timeline
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Edward Waltenspiel

San Antonio

Summary

Dynamic customer service professional with extensive experience at Accenture Federal Services, specializing in technical support and security compliance. Demonstrated expertise in resolving complex issues and maintaining composure under pressure, leading to enhanced customer satisfaction. Notable achievements include improving user independence through strong communication and problem-solving skills, which significantly boosted operational efficiency. Career aspirations focus on leveraging these competencies to drive organizational success in a challenging environment.

Overview

23
23
years of professional experience

Work History

CSR

Accenture Federal Services
San Antonio
11.2017 - 05.2025
  • Maintained TS/SCI clearance through rigorous compliance measures.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Provided customer service support to customers over the phone and by email.
  • Oversaw utilization and troubleshooting of ILMS and related essential systems.
  • Empowered users to independently address recurring issues through tailored explanations.

Uncleared Personnel Escort

NSA/EES (Eagle Environmental Services)San
San Antonio
01.2016 - 10.2017
  • Held a TS/SCI clearance while overseeing un-cleared contractors work on various equipment within the various site buildings.
  • Performed searches of persons, vehicles, packages and other items as required.
  • Assisted with the implementation of security procedures at various locations.

Numerous Positions

US Navy
01.2009 - 01.2014
  • Administered sound leadership for 20 personnel including US Military and Civilian.
  • Re-mapped training timeline and goals for 3 classified missions, allowing for a 40% faster trainee pass rate, while also completing my normal duties.
  • Prepared and presented recommendations on projects for high level meetings with upper command and civilians.
  • Often guided new personnel to the base over the phone. Assisting them with quick guidance to the work place and easier time getting to the base.

Mission Assistance Advisor

US Navy
01.2006 - 01.2009
  • Provided superb customer service support to first-line supervisors regarding Counter narcotics trafficking.
  • Experienced in conducting research on special projects: Safety, Management, Security, and many more.
  • Maintained security and logs for $500,000 equipment use and storage.

Mission support

US Navy
01.2002 - 01.2006
  • Ability to deal with customer issues in a professional manner and to diffuse any and all irate customers to the best of my ability.
  • Ability to use several computer programs at once, while dealing with customers on the phone.
  • Able to communicate effectively within the Team and Management Effectively handle most calls in a timed manner.
  • Work independently and in a team environment.

CSR

Kelly AFB
01.2016
  • CSR for the global Air Force dealing with troubleshooting computers and programs.

Education

Associates Degree - Information technician

Brown Mackie College
08.2016

Skills

  • Technical support
  • System troubleshooting
  • Security compliance
  • Data management
  • Customer service
  • Customer relationship management
  • Effective communication
  • Problem solving
  • Attention to detail
  • Punctuality and reliability
  • Multitasking capacity

References

References available upon request.

Timeline

CSR

Accenture Federal Services
11.2017 - 05.2025

Uncleared Personnel Escort

NSA/EES (Eagle Environmental Services)San
01.2016 - 10.2017

CSR

Kelly AFB
01.2016

Numerous Positions

US Navy
01.2009 - 01.2014

Mission Assistance Advisor

US Navy
01.2006 - 01.2009

Mission support

US Navy
01.2002 - 01.2006

Associates Degree - Information technician

Brown Mackie College

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Edward Waltenspiel