Donna Jarvis
Sutton,WV
Summary
Adept Practice Manager with a proven track record at Rootstown Veterinary Hospital, excelling in staff supervision and practice management. Demonstrated ability to enhance team performance and patient satisfaction through empathetic leadership and efficient workflow management. Skilled in policy development and staff training, significantly improving operational efficiency.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Practice Manager
Rootstown Veterinary Hospital
2003.01 - 2023.12
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed close working relationships with front office and back office staff.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Addressed and remedied all patient or team member issues.
- Supervised team of Number office personnel.
- Provided supervision and management to team of support personnel.
- Created and implemented organizational policies and procedures.
Education
Associate Of Applied Business - Business
Bohecker's Business College
Ravenna, OH07.1994
Skills
- Schedule Management
- Practice Management
- Staff Management
- Workflow Management
- Employee performance
- Payroll Administration
- New Hire Training
- Staff Development
- Supplies Ordering
- Human Resources
- Policy Development
- Staff Supervision
- Staff Scheduling
- Employee Work Scheduling
- Clinical Staff Management
- Employee Supervision
- Facility Inspections
- Inventory and restocking
Certification
Veterinary Office Management
Timeline
Practice Manager
Rootstown Veterinary Hospital
2003.01 - 2023.12
Associate Of Applied Business - Business
Bohecker's Business College
Veterinary Office Management
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