- Historical Exploration
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- I enjoy helping others and giving back to the community
- Auto Repair/Restoration
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
Donna KIlle
Williamsburg
Summary
Dedicated professional with strong customer service, communication, and organization skills. Proven ability to streamline office operations and enhance visitor experiences through effective appointment scheduling and file management.
Overview
24
24
years of professional experience
Work History
Secretary and Customer Service
Freelane Star Newspaper
Fredericksburg, VA
09.1994 - 09.2008
- Managed correspondence and scheduling for editorial staff, ensuring timely communication and organization.
- Coordinated office operations, streamlining workflows to enhance productivity across departments.
- Maintained filing systems and databases, optimizing document retrieval processes for efficiency.
- Assisted in planning events and meetings, providing logistical support to facilitate successful outcomes.
Concierge/Visitor Guide
Fredericksburg Visitor Center
Fredericksburg, VA
09.1994 - 09.2008
- Provided exceptional customer service by addressing visitor inquiries and needs efficiently.
- Coordinated local tours and activities, enhancing visitor experiences through tailored recommendations.
- Managed booking systems for accommodations and attractions, ensuring seamless reservation processes.
- Developed informational materials to educate visitors on local history and attractions effectively.
- Trained new staff on customer interaction protocols and operational procedures, fostering team competence.
Tour Guide/Historian
Mary Washington Home
Fredericksburg, VA
09.1994 - 09.1994
- Guided diverse groups through historical sites, enhancing visitor engagement and understanding of cultural significance.
- Developed and delivered informative presentations tailored to various audiences, ensuring clarity and interest.
- Coordinated logistics for tours, managing schedules and resources to optimize visitor experiences.
- Trained new guides on best practices in storytelling and customer service, fostering team cohesion and effectiveness.
Teacher's Assistant
Fairfax County Schools - Oakton Elementary
Fairfax, VA
09.1984 - 09.1994
- Supported classroom instruction by assisting with lesson plans and educational activities for diverse student needs.
- Facilitated small group sessions to reinforce learning objectives and enhance student engagement in core subjects.
- Monitored student progress and provided feedback to lead teacher, contributing to tailored instructional strategies.
- Collaborated with educators to implement individualized education plans (IEPs) for students with special needs.
- Organized classroom materials and resources, promoting an efficient and effective learning environment.
- Assisted in maintaining student records and documentation, ensuring compliance with school regulations and policies.
- Participated in professional development opportunities to stay current on the latest teaching trends and methodologies, enhancing overall effectiveness as an educator.
Education
Associate of Science - Business Administration And Management
Atlanic County Business
Atlantic City, NJ08-1994
High School Diploma -
Linwood Regional
Linwood NJ06-1962
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Appointment scheduling
- File management
- Calendar management
Interests
Timeline
Secretary and Customer Service
Freelane Star Newspaper
09.1994 - 09.2008
Concierge/Visitor Guide
Fredericksburg Visitor Center
09.1994 - 09.2008
Tour Guide/Historian
Mary Washington Home
09.1994 - 09.1994
Teacher's Assistant
Fairfax County Schools - Oakton Elementary
09.1984 - 09.1994
Associate of Science - Business Administration And Management
Atlanic County Business
High School Diploma -
Linwood Regional