Donna King
Mrytle Beach,SC
Summary
Detail-oriented office professional with experience in scheduling, customer communication, and daily office coordination. Skilled in managing invoices, collections, and records while supporting smooth operations and positive client relationships. Brings strong attention to detail and dependable follow-through.
Overview
2
2
years of professional experience
Work History
Office Manager
Henry"s Diesel Performance
Westport, Massachusetts
08.2009 - 11.2011
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Supported scheduling and customer communication for diesel performance shop repairs.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Resolved customer complaints or answered customers questions.
- Processed invoices, estimates, and payment records to ensure accurate financial documentation.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Coordinated parts orders with suppliers and service technicians.
- Organized daily paperwork, repair orders, and customer files.
- Maintained office supplies, records, and filing systems.
- Managed office inventory and placed supply orders to maintain operational efficiency.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Coded and entered daily invoices with in-house accounting software.
- Supervised staff members, organized schedules and delegated tasks.
- Delegated work to staff, set priorities and goals.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Implemented and maintained company protocols to streamline daily operations.
- Maintained confidential records relating to personnel matters.
- Conducted recruitment processes to identify and hire qualified candidates for open positions.
- Computed balances, totals or commissions to support the accounting team.
Education
Business Administration And Management
The Swayer School
Middletown, RI07-1997
Skills
- QuickBooks accounting
- Payables management
- Receivables management
- Payroll management
- Invoice reconciliation
- Account reconciliation
- Invoicing
- Credit and collections
- Office software
- Scheduling and calendar management
- Organizational skills
- Attention to detail
- Customer service
Timeline
Office Manager
Henry"s Diesel Performance
08.2009 - 11.2011
Business Administration And Management
The Swayer School