Donna Koelling
DeKalb,IL
Summary
Experienced Office Manager with over 37 years of experience in Natural Gas And Real Estate. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
37
37
years of professional experience
Work History
Office Manager
Spirit Realty
DeKalb, IL
06.2016 - 03.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained new personnel regarding company operations, policies and services.
- Communicated professionally with colleagues, freelancers and clients.
- Promptly responded to inquiries and requests from prospective customers.
- Cross-trained and provided back up for customer service managers.
Office Manager
Nicor Gas
Naperville, IL
03.1984 - 08.2015
- Read customer's gas meters for the first 2 years.
- Then moved into the Credit department as the supervisor. I had 10 employees
- Then moved on to the Billing Department and supervised 18 employees
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Education
High School Diploma -
Bloom High School
Chicago Heights, IL06.1970
Skills
- Staff Training
- Budgetary Planning
- Report Preparation and Analysis
- Office Management
- Office Supplies and Inventory
- Inquiry Requests
- Administration and Operations
- Office Equipment Management
Timeline
Office Manager
Spirit Realty
06.2016 - 03.2022
Office Manager
Nicor Gas
03.1984 - 08.2015
High School Diploma -
Bloom High School
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