Donna Mackey

• Maintained awareness of retail industry trends to anticipate customer initiatives and monitor competitors.
• Recruited, trained, and managed a team of over 20 employees for optimal performance.
• Organized merchandise displays to align with seasonal promotions and special events.
• Monitored store performance metrics including sales, profitability, and customer service ratings.
• Implemented strategies to enhance customer satisfaction and foster brand loyalty.
• Ensured compliance with applicable laws, regulations, safety standards, and company policies.
• Regularly assessed employee performance and provided constructive feedback.

• Developed and implemented training programs to enhance participant knowledge of relevant topics.
• Managed multiple projects simultaneously while ensuring adherence to quality standards.

Assessed learning needs of participants to customize training sessions effectively.

• Facilitated workshops that equipped teams with strategies for achieving organizational goals.
• Analyzed survey data to identify trends and patterns among participant responses.

• Collaborated with vendors to ensure timely delivery of merchandise.
• Monitored competitor activities to maintain competitive advantage.
• Provided training and support for new staff on merchandising operations.
• Generated reports detailing stock levels, sales figures, and markdown information.
• Worked closely with store managers to ensure compliance with corporate merchandising policies.

• Maintained current knowledge of industry trends to inform produce ordering decisions.
• Managed inventory levels to ensure availability and freshness of produce items.
• Identified and reported potential food safety issues during inspections.
• Trained new employees on effective stocking techniques for produce products.
• Coached staff members on department policies and procedures to enhance performance.
• Maintained accurate records of inventory levels to support efficient ordering and stocking.
• Supervised daily operations, including scheduling shifts and assigning duties.
• Conducted regular performance reviews to identify areas for employee improvement.