DONNA MONROE
Corona,CA
Summary
Accomplished Intake Coordinator at Reproductive Fertility Center, adept in insurance verification and providing exceptional customer service. Excelled in reducing patient data entry errors and streamlining radiology scheduling at Huntington Hill Imaging, demonstrating unparalleled attention to detail and multitasking abilities. Proven track record in enhancing operational efficiency and patient satisfaction. Looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Intake Coordinator
Reproductive Fertility Center
01.2020 - 08.2024
- Provided excellent customer service to patients, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Answered phone calls and provided new clients with required paperwork to complete the Registration/Portal process
Radiology Scheduler
Huntington Hill Imaging
02.2010 - 12.2019
- Coordinated radiology appointments for multiple departments, ensuring optimal resource utilization.
- Promoted a culture of continuous improvement within the scheduling department by actively participating in team meetings and offering constructive feedback on current processes.
- Developed a strong understanding of various radiology procedures and their prerequisites, allowing for accurate scheduling and patient education.
- Streamlined appointment scheduling by implementing an efficient online booking system.
Education
Associate of Arts - Medical Billing/Administrative
Northwest College
Pasadena, CA2004
Skills
- Insurance Verification
- Follow-up skills
- Multi-Line Phone Systems
- Appointment Scheduling
- Customer Service
- Multitasking and Organization
- Phone and Email Etiquette
- Scheduling and calendar management
- Decision-Making
- Attention to Detail
- Excellent Communication
Certification
Family To Family Teaching Certificate for Mental Health through NAMI
Dogs, Swimming, Bible Studies
Love animals. I also like to swim for exercise as it is relaxing. I attend Bible Studies and Church Activities
Timeline
Intake Coordinator
Reproductive Fertility Center
01.2020 - 08.2024
Radiology Scheduler
Huntington Hill Imaging
02.2010 - 12.2019
Associate of Arts - Medical Billing/Administrative
Northwest College
Family To Family Teaching Certificate for Mental Health through NAMI
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