Summary
Overview
Work History
Education
Accomplishments
Timeline
Generic

Donna Phillips

Cheswick,PA

Summary

OS&D Associate with proven expertise in managing shipment refusals and improving customer satisfaction. Skilled in effective communication and time management, leading to streamlined operations and efficient issue resolution.

Overview

19
19
years of professional experience

Work History

Service Center Support/OS&D Associate

Fedex Freight
Gibsonia, PA
01.2007 - Current
  • Managed shipment refusals and processed reconsignments efficiently.
  • Communicated shipment status and inquiries to customers, ensuring transparency.
  • Built strong customer relationships through friendly and professional service.
  • Handled chemical spills with proper labeling and safety protocols.
  • Assisted in scheduling delivery appointments to optimize logistics.
  • Addressed shortages and overages in the absence of other associates.
  • Utilized effective time management to consistently meet deadlines.

Education

High School Diploma -

Hampton High School
Allison Park, PA
06-1985

Accomplishments

Bravo Zulu award for demonstrating excellent organizational and time management skills when two other office associates were off, keeping the center 100% compliant

Timeline

Service Center Support/OS&D Associate

Fedex Freight
01.2007 - Current

High School Diploma -

Hampton High School

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Donna Phillips