OS&D Associate with proven expertise in managing shipment refusals and improving customer satisfaction. Skilled in effective communication and time management, leading to streamlined operations and efficient issue resolution.
Overview
19
19
years of professional experience
Work History
Service Center Support/OS&D Associate
Fedex Freight
Gibsonia, PA
01.2007 - Current
Managed shipment refusals and processed reconsignments efficiently.
Communicated shipment status and inquiries to customers, ensuring transparency.
Built strong customer relationships through friendly and professional service.
Handled chemical spills with proper labeling and safety protocols.
Assisted in scheduling delivery appointments to optimize logistics.
Addressed shortages and overages in the absence of other associates.
Utilized effective time management to consistently meet deadlines.
Education
High School Diploma -
Hampton High School
Allison Park, PA
06-1985
Accomplishments
Bravo Zulu award for demonstrating excellent organizational and time management skills when two other office associates were off, keeping the center 100% compliant