Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Donna Phipps

Easley,SC

Summary

Dynamic Operations Supervisor with a proven track record at Waste Industries/GFL, enhancing safety and customer satisfaction. Excelled in operational planning and fostering customer relationships, significantly reducing incident rates. Skilled in performance monitoring and team training, I bring a blend of hard and soft skills to drive productivity and employee engagement.

Overview

22
22
years of professional experience

Work History

Operations Supervisor

Waste Industries/GFL
Piedmont , SC
12.2019 - 11.2024

Promoted safety by enforcing company policies and regulations for each driver's well-being. Worked with the drivers daily on servicing the customers without issues. I had a good working relationship with my crew. Strived to enter productivity efficiently and accurately for GM to review. Interviewed candidates for the position and maintained Sparc System for drivers' CDL license. Trained in accidents and injuries policies. Completed the weekly inventory of all containers at four locations. Conducted monthly safety meetings with drivers. Worked with customers about issues regarding service, and in doing so, build relationships with customers. Many customers would only deal with me knowing I would get the resolution.

Customer Service Representative

Easley Combined Utilities
Easley, SC
11.2023 - 08.2024
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • I enjoyed working with the customer on payments or issues.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Operations Supervisor

Tidi Waste/ Waste Industries
Morristown, TN
02.2003 - 11.2019
  • Oversaw compliance with safety and quality standards, significantly reducing incident rates.
  • Conducted regular performance evaluations, providing feedback and development opportunities to staff.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Developed strong relationships with customers through excellent customer service practices.
  • Supervised 30 to 35 drivers, dispatching, route planning, and vehicle tracking.

Education

High School Diploma -

Morristown West
Morristown, TN
06-1984

Some College (No Degree) - Business

Morristown School of Business
Morristown, TN

Skills

  • Performance monitoring
  • Scheduling coordination
  • Operational planning
  • Customer relations
  • Team Training
  • Production
  • Safety oversight
  • Employee engagement
  • Delegation
  • Customer relationship development
  • People person
  • Excellent communicator
  • Team Member

Affiliations

  • Get outside and enjoying the gifts from God.
  • I enjoy cooking a new recipe once a week.
  • Love reading and spending time with my dogs and cats.

Timeline

Customer Service Representative

Easley Combined Utilities
11.2023 - 08.2024

Operations Supervisor

Waste Industries/GFL
12.2019 - 11.2024

Operations Supervisor

Tidi Waste/ Waste Industries
02.2003 - 11.2019

High School Diploma -

Morristown West

Some College (No Degree) - Business

Morristown School of Business
Donna Phipps