Donna Phipps

Promoted safety by enforcing company policies and regulations for each driver's well-being. Worked with the drivers daily on servicing the customers without issues. I had a good working relationship with my crew. Strived to enter productivity efficiently and accurately for GM to review. Interviewed candidates for the position and maintained Sparc System for drivers' CDL license. Trained in accidents and injuries policies. Completed the weekly inventory of all containers at four locations. Conducted monthly safety meetings with drivers. Worked with customers about issues regarding service, and in doing so, build relationships with customers. Many customers would only deal with me knowing I would get the resolution.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• I enjoyed working with the customer on payments or issues.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

• Oversaw compliance with safety and quality standards, significantly reducing incident rates.
• Conducted regular performance evaluations, providing feedback and development opportunities to staff.
• Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
• Developed strong relationships with customers through excellent customer service practices.
• Supervised 30 to 35 drivers, dispatching, route planning, and vehicle tracking.