Donna Foster
New Lisbon,WI
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Knowledgeable and dedicated customer service professional with extensive experience in food industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
35
35
years of professional experience
Work History
Customer Service Representative
Various
Wisconsin
03.1989 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Trained new personnel regarding company operations, policies and services.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained staff on operating procedures and company services.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Cross-trained and backed up other customer service managers.
Production Worker
Remedy Staffing
Onalaska, WI
03.2021 - 10.2023
- Improved production efficiency by streamlining assembly line processes and implementing time-saving techniques.
- Reduced waste in the production process by monitoring materials usage and adjusting procedures accordingly.
- Enhanced product quality by conducting regular inspections and identifying areas for improvement.
- Collaborated with team members to optimize workflow, resulting in increased productivity and reduced downtime.
- Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
Cook Manager
Woodside Sports Complexes
Wisconsin Dells, WI
07.2015 - 11.2022
- Enhanced kitchen efficiency by streamlining prep processes and optimizing ingredient usage.
- Reduced food waste by implementing proper portion control techniques and monitoring inventory levels.
- Maintained a high standard of cleanliness, ensuring a safe and sanitary work environment for staff and customers.
- Developed creative daily specials, incorporating seasonal ingredients to showcase culinary skills and increase menu diversity.
- Collaborated with other kitchen staff to ensure smooth operations during peak meal times.
- Trained new hires on kitchen procedures, safety protocols, and recipe execution to maintain consistency in service quality.
- Conducted regular inventory audits to identify discrepancies and prevent stock shortages affecting menu availability.
- Upheld strict food safety guidelines to minimize the risk of contamination or illness resulting from improper handling practices.
- Boosted customer satisfaction ratings through consistent delivery of delicious meals prepared according to established recipes.
Education
No Degree - Certified Nurse's Aide
Blackhawk Technical College
Janesville, WI12.1985
High School Diploma -
F. J. Turner High School
Beloit, WI06.1984
Skills
- Information Security
- Complaint Resolution
- Call Management
- Scheduling
- Paperwork Processing
- Product Knowledge
- Report Generation
- Microsoft Office Suite
- Lead Generation
- Recordkeeping Strengths
- Order Processing
- Complaint Handling
- Sales Closing
- Customer Service
- Filing
- Order Fulfillment
- Quality Control
- Staff Training
- Dispute Resolution
- Prioritization
- Payment Processing
- Money Handling Abilities
Timeline
Production Worker
Remedy Staffing
03.2021 - 10.2023
Cook Manager
Woodside Sports Complexes
07.2015 - 11.2022
Customer Service Representative
Various
03.1989 - Current
No Degree - Certified Nurse's Aide
Blackhawk Technical College
High School Diploma -
F. J. Turner High School