Summary
Overview
Work History
Education
Skills
Timeline
Generic
Donna Ramsden

Donna Ramsden

Royse City

Summary

Dedicated professional with proven expertise in customer service and cash handling, honed at East Plano Bingo and Texas Instruments. Excelled in high-stress situations, ensuring accuracy and empathy, while training peers for excellence. Achieved a balanced cash drawer with integrity, showcasing a blend of hard and soft skills critical for dynamic customer assistance.

Overview

32
32
years of professional experience

Work History

Cashier

East Plano Bingo
01.2019 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Dispatcher

Texas Instruments
09.1992 - 02.2025
  • First point of contact for people in need of emergency/non-emergency service by accessing incoming calls and deploying the appropriate resources.
  • Work closely with local, regional, and global security teams, ESH, and facilities.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Maintained accurate records of all dispatched.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
  • Maintained high levels of confidentiality and discretion with sensitive information.

Education

High School Diploma -

W.H.Adamson
Dallas, TX
05-1971

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Money handling
  • Cash register operation

Timeline

Cashier

East Plano Bingo
01.2019 - Current

Dispatcher

Texas Instruments
09.1992 - 02.2025

High School Diploma -

W.H.Adamson
Donna Ramsden