Donna Rodriguez
Highlands,TX
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at 7-Eleven. Proven ability to enhance customer relations and streamline processes, contributing to increased sales and satisfaction. Adept at conflict resolution and team collaboration, ensuring a positive shopping experience while maintaining high standards of accuracy and efficiency.
Overview
2027
2027
years of professional experience
Work History
Cashier
Whatta Burger Drive In
Channelview, TX
General Laborer
Distribution Center
Baytown, TX
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
- Assisted team members with tasks that require group effort.
- Completed tasks efficiently for timely project completion within set deadlines.
- Notified supervisors of defective equipment or material.
- Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
- Performed quality checks on products and materials to identify any defects.
- Efficiently loaded and unloaded trucks with necessary materials for each project phase while adhering to proper lifting techniques.
- Ensured quality workmanship, performing thorough inspections and addressing any issues promptly.
- Enhanced team morale through positive attitude, mutual support, and fostering a collaborative atmosphere during challenging projects.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Moved and cleared debris from work sites to dispose of in designated areas.
Cleaning Assistant
Exclusive Cleaning
Baytown, TX
- Maintained cleanliness and organization of assigned areas to ensure optimal hygiene standards.
- Utilized cleaning equipment and supplies effectively to perform daily tasks efficiently.
- Assisted team in training new staff on safety protocols and operational procedures.
- Executed routine cleaning schedules while adapting to changing priorities as needed.
- Collaborated with colleagues to streamline cleaning processes and improve workflow efficiency.
- Supported inventory management by tracking cleaning supplies and notifying supervisors of shortages.
- Mopped and vacuumed floors to remove residue and restore finished appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
- Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
- Handled equipment, chemicals, and materials properly and with caution.
- Contributed to a safe working environment by adhering to safety protocols during all tasks, reducing workplace accidents.
- Removed rubbish from trash receptacles, disposing of waste in specified areas to eliminate risk of pests.
- Maintained a punctual attendance record while also being flexible with scheduling as needed for after-hours or weekend assignments.
- Visually inspected area for overlooked aspects.
- Assisted with inventory management, tracking supplies usage, and reordering when necessary to prevent shortages.
- Streamlined cleaning processes for increased efficiency and improved productivity within the team.
- Ensured positive client experiences by delivering timely, high-quality cleaning services tailored to their needs.
- Maintained open communication channels with supervisors regarding task progress, potential issues, or suggestions for improvement.
Cashier
7-Eleven
Channelview, TX
08.2023 - Current
- Processed customer transactions quickly and accurately using point-of-sale systems.
- Provided exceptional customer service, resolving inquiries and ensuring satisfaction.
- Maintained cleanliness and organization of work area to enhance efficiency.
- Assisted with inventory management by restocking supplies as needed.
- Collaborated with team members to streamline checkout procedures and reduce wait times.
- Greeted customers entering store and responded promptly to customer needs.
- Implemented suggestions for improving service speed and customer experience.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Enhanced shopping experience, provided product information and location assistance.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Reduced processing errors by meticulously following transaction procedures.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Increased sales of promotional items by informing customers about current offers.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Team collaboration
- Reliability and punctuality
- Customer relations
- Written and verbal communication
- Professionalism and courtesy
- Product restocking
- Product knowledge
- Conflict resolution
- Complex Problem-solving
- Order packaging
- Daily reporting
- Returns processing
- Reports and documents
- Fraud prevention awareness
- Staff mentoring
Timeline
Cashier
7-Eleven
08.2023 - Current
Cashier
Whatta Burger Drive In
General Laborer
Distribution Center
Cleaning Assistant
Exclusive Cleaning