Donna Ruby
Administrative Assistant
Southaven,MS
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
SKB Facilities And Maintenance
Memphis, TN
11.2018 - Current
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Scheduled and confirmed appointments and meetings for the Office Manager.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Operated multi-line telephone system to independently handle over 100 calls each day.
- Kept reception area clean and neat to give visitors positive first impression.
- Assisted over 500 customers via phone each week.
- Kept records in Excel to maintain Memphis International Airport data by entering and updating information.
- Assisted new hires with training videos and paperwork.
- Maintained company handbook to outline policies and provide insights to company mission and values.
- Responded to inquiries from callers seeking information.
- Edited documents to improve accuracy of language, flow and readability
Office Receptionist/Transaction Coordinator
Jimmie Tapley-Crye-Leike Realtors
Memphis, TN
02.2012 - 12.2017
- Assisted in administrative duties for office team, including making phone calls, copies and schedules.
- Received 300 in-bound calls and initiated 100 out-bound daily calls to introduce customers to products and services offered.
- Supported various administrative duties by proofreading, transcribing and invoicing.
- Provided clerical support to 4 company employees by copying, faxing and filing documents.
- Wrote professional business documents, such as Contracts and Offers.
- Scheduled and confirmed appointments and meetings for 3 agents and 1 broker.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Resolved customer problems and complaints by taking their cares down, then getting them to the owner if I am not able to take care of their problem.
- Corresponded with clients through email, telephone or postal mail.
- Assisted over 1,000 customers via phone per week.
- Worked Directly with REO agents, their assistants, and Asset Managers
- Proficient in Equator and Excerleras
- Assisted real estate agents, and their assistants to achieve closing on time
- Seek out HOA information to be sent to the requesting party
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Worked closely with four different agents to maintain optimum levels of communication to effectively and efficiently complete projects.
- Listing and Sold contract would be completed, turned in to Corporate Office Administrator and one filed in our office
Customer Service Specialist
MetLife TriCare Dental
Lexington, KY
02.2002 - 03.2012
- Described and explained details about dental insurance options to inform customers and guide purchasing decisions.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
- Handled over 30 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Received Military clearance to be able to login to different platform to enroll all eligible military for dental coverage.
- Answered calls from incoming dental offices from around the world.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Accurately used CDT code.
- Helped with systems testing upon the start of new business.
- Worked swinged shifts, and covered for others when needed.
Education
High School Diploma -
Oneida Baptist Institute
Oneida, KY 11.1992 - 05.1997
Skills
Multi-line phone proficiency
Time management
Mail handling
Administrative support
Multi-line Telephone Systems
Good listening skills
Critical thinking
Clerical
Flexible & Adaptable
Excellent work ethic
Teamwork
MS Office
Detail-oriented
Office administration
Spreadsheet management
Timeline
Administrative Assistant
SKB Facilities And Maintenance
11.2018 - Current
Office Receptionist/Transaction Coordinator
Jimmie Tapley-Crye-Leike Realtors
02.2012 - 12.2017
Customer Service Specialist
MetLife TriCare Dental
02.2002 - 03.2012
High School Diploma -
Oneida Baptist Institute
11.1992 - 05.1997