Donna Sanchez
Summary
Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Aire Ancient Baths
2022.12 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Front Desk Supervisor
Aire Ancient Baths
2022.05 - 2022.12
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Scheduled and assigned daily work and activities for team members.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Passenger Service Supervisor
Prospect
2021.07 - 2022.02
- Hired, trained, and motivated employees to provide exceptional passenger care and support.
- Managed team member schedules and work assignments.
- Monitored security and maintained operational protocols.
- Fostered partnerships and supportive relationships with local airport operations to facilitate corporate initiatives.
- Maintained and completed administrative records and documents to meet company requirements.
Education
High School Diploma -
Roosevelt High School
Chicago, IL07.2021
Skills
- Customer Relations
- Team Motivation
- Industry knowledge
- Emotional intelligence
- Task Prioritization
- Technical Expertise
- bilingual spanish speaker
Timeline
Assistant Manager
Aire Ancient Baths
2022.12 - Current
Front Desk Supervisor
Aire Ancient Baths
2022.05 - 2022.12
Passenger Service Supervisor
Prospect
2021.07 - 2022.02
High School Diploma -
Roosevelt High School
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