Donna Shupp
Newton,NJ
Summary
Dynamic sales professional with extensive experience at Macy’s, excelling in customer relationship management and visual merchandising. Proven track record in achieving sales objectives and enhancing customer satisfaction through effective conflict resolution and staff training. Adept at optimizing inventory management to drive store performance and elevate the shopping experience.
Sales professional prepared for this role with record of achieving significant sales milestones. Known for reliability in team settings and adaptability to changing market conditions. Skilled in client engagement and proficient in closing deals.
Overview
22
22
years of professional experience
Work History
Salesperson
Macys Department Store
New York, NY
04.2023 - Current
- Provided personalized assistance to customers in finding products, ensuring a positive shopping environment.
- Managed point-of-sale systems to ensure accurate and timely processing of customer transactions.
- Executed regular maintenance of product displays while ensuring merchandise remained adequately stocked and systematically organized.
- Coordinated efforts with team members to meet sales objectives and elevate overall store performance.
- Investigated and resolved customer inquiries and complaints swiftly to foster positive customer experiences.
Coordinator
Marshalls
East Rutherford, NJ
04.2021 - 04.2023
- Managed merchandise replenishment processes to ensure optimal inventory levels.
- Established visual merchandising standards to elevate product presentation.
- Facilitated staff training and development initiatives to enhance customer service skills.
- Analyzed sales trends and delivered insights to inform strategic planning initiatives.
- Engineered and sustained scheduling systems to optimize staff coverage.
- Facilitated interdepartmental communication to enhance operational efficiency.
Sales Associate
Macy’s
Jersey City, NJ
09.2003 - 04.2021
- Guided customers in selecting products to improve satisfaction and streamline shopping process.
- Maintained comprehensive awareness of ongoing promotions and sales to provide accurate information to customers.
- Managed accurate and efficient transaction processing to uphold high standards of customer service.
- Facilitated teamwork to strategically organize merchandise displays, maximizing product visibility and customer engagement.
- Developed and delivered comprehensive training programs for new associates to enhance sales performance and adherence to store policies.
Education
Associate Degree in Finance -
Philips Business School
Jersey City, NJSkills
- Customer relationship management
- Point-of-sale systems
- Inventory management
- Visual merchandising
- Staff training development
- Conflict resolution
- Product presentation standards
- Transaction processing accuracy
- Customer service excellence
- Sales objectives achievement
- Customer service
- Networking
- Customer relationship building
- Active listening
- Sales management
- Complaint handling
- Social selling
- Up-selling
- Cross-selling products and services
- Prospecting clients
- Customer loyalty programs
- Product and service knowledge
- Product and service sales
- Sales expertise
- Time management
Timeline
Salesperson
Macys Department Store
04.2023 - Current
Coordinator
Marshalls
04.2021 - 04.2023
Sales Associate
Macy’s
09.2003 - 04.2021
Associate Degree in Finance -
Philips Business School