Summary
Overview
Work History
Education
Skills
Timeline
Generic

Donna Smith

Shreveport

Summary

Diligent property manager with proven history of managing diverse property portfolios and ensuring resident satisfaction. Successfully managed multiple properties, overseeing maintenance, leasing, and financial operations. Demonstrated proficiency in conflict resolution and resident relations, ensuring smooth and efficient property management.

Overview

12
12
years of professional experience

Work History

Assistant Community Manager

Westdale Asset Management / Stone Canyon Apartment
01.2023 - Current
  • Inspected units before and after resident moves to write effective leases and determine charges or readiness for new residents.
  • Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
  • Upheld high standards of customer service for current and prospective residents, addressing concerns promptly with effective problem-solving skills.
  • Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
  • Collected rental payments from residents and kept meticulous records of delinquent accounts.

Property Manager

AGPM LLC / Cypress Ridge Apartments
10.2016 - 11.2017
  • Handled resident complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-resident relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with residents to identify required repairs.
  • Followed up on delinquent resdients and coordinated collection procedures.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.

Apartment Manager

Tac Real Estate / Rebel Road Apartments
05.2015 - 08.2016
  • Managed property financial records by collecting rent from residents and reconciling monthly accounts payable and receivable.
  • Managed lease renewals process efficiently while negotiating optimal terms for both landlord and residents.
  • Maximized occupancy rates through proactive marketing and timely processing of rental applications.
  • Implemented a comprehensive preventative maintenance program to proactively address potential issues before they became costly repairs.
  • Managed financial tasks such as budget preparation, expense tracking, and rent collection, ensuring accurate record keeping.

Property Manager

Mac Real Estate / Vivian Elderly Apartments
10.2013 - 01.2015
  • Managed daily operations for optimal efficiency and cost effectiveness.
  • Ensured legal compliance by keeping up-to-date on local laws and regulations pertaining to property management.
  • Maximized occupancy rates through effective marketing efforts and prompt follow-up on inquiries.
  • Organized community events to create a sense of belonging among residents and improve overall resident satisfaction.

Education

GED -

Bossier Parish Community College
Bossier City, LA
08-2016

Skills

  • Payment processing
  • Property management
  • Expertise in Word and Excel
  • Financial budgeting and reporting
  • Property inspections
  • Event planning
  • Strong interpersonal skills
  • Yardi software proficiency

Timeline

Assistant Community Manager

Westdale Asset Management / Stone Canyon Apartment
01.2023 - Current

Property Manager

AGPM LLC / Cypress Ridge Apartments
10.2016 - 11.2017

Apartment Manager

Tac Real Estate / Rebel Road Apartments
05.2015 - 08.2016

Property Manager

Mac Real Estate / Vivian Elderly Apartments
10.2013 - 01.2015

GED -

Bossier Parish Community College

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Donna Smith