Jennifer Nambo
Crandall
Summary
Skilled property management professional with experience as an Assistant Community Manager, specializing in delinquent account management, resident ledger analysis, and maintaining accurate financial records. Committed to supporting leasing teams by ensuring financial clarity and contributing to efficient property operations. A proactive and motivated team member who embraces new challenges, continuously seeks professional growth, and contributes to overall team and property success.
Overview
8
8
years of professional experience
Work History
Assistant Community Manager
RPM Living
Richardson
10.2023 - Current
- Resolved high-tension customer concerns through calm communication and problem-solving.
- Coordinated community events, fostering resident engagement and strengthening community bonds.
- Coordinated resident events and community activities to enhance engagement and satisfaction.
- Facilitated communication between residents and management, addressing concerns promptly to maintain a positive living environment.
- Maintained accurate resident records using property management software systems.
- Prepared and submitted weekly performance reports to ownership and asset management, ensuring on-time delivery.
- Monitored property maintenance requests and resolved issues promptly.
- Collected residents' monthly rent payments, recorded transaction details, and submitted bank deposits promptly to ensure availability of operating funds.
- Created new lease contracts and renewal agreements to ensure compliance with property policies.
- Reviewed documents such as contracts, leases, and permits prior to submission.
- Monitored lease and renewal rental rates with leadership recommendations for change implementation.
- Managed budget for community events and activities, ensuring cost-effectiveness.
- Supported leasing processes by conducting property tours and answering prospective resident inquiries.
- Conducted audits of digital files for new applicants, renewal applications, and move-ins to maintain data integrity.
- Helped train new team members on community policies and procedures at RPM Living.
Community Assistant Manager
Integrated Real Estate Group
Garland
01.2023 - 07.2023
- Contacted tenants regarding overdue rent and critical issues to ensure timely resolution.
- Escalated critical issues to property manager to promote immediate resolution.
- Investigated and resolved property complaints and violations.
- Issued non-payment notices to delinquent tenants to enforce lease agreements and promote compliance.
- Explained policies and procedures to tenants while enforcing rules to maintain a respectful community atmosphere.
- Collected monthly rental fees, deposits and payments.
- Handled security deposit refunds by collecting forwarding address and sending to accounting.
- Assisted property manager with daily operations.
- Audit new applicants, renewal and move in files.
- Generate new and renewal lease contracts.
- Sent weekly reports to corporate from previous week activity. (Move-ins, move-outs, cancel & denial applicants, & new leases)
Leasing Professional
Integrated Real Estate Group
Garland
06.2022 - 01.2023
- Motivated prospective tenants to complete applications post-property tours, enhancing leasing opportunities.
- Delivered exceptional customer service by greeting clients, addressing concerns, showcasing units, and efficiently resolving issues.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Checked rental eligibility by following company's verification process.
- Contacted tenants regarding lease renewals to ensure timely responses.
- Escalated critical issues to property manager to deliver immediate resolution.
- Marketed property to local businesses through targeted collateral, phone outreach, and follow-up emails to increase visibility.
Leasing Professional
Investors Property Management Group
Dallas
08.2021 - 06.2022
- Promoted property to local businesses using targeted marketing collateral to increase visibility.
- Opened show units and models, ensured lighting and cleanliness to enhance visitor experience.
- Conducted background checks on applicants.
- Encouraged all residents to pay their rent online through their resident portal and so as any maintenance requests.
- Contacted residents to inform them about their expired renters insurance and provided instructions for renewal.
- Walked move outs, took pictures and saved for managers review.
- Scheduled painting, housekeeping, make readies, and resurfacing with vendors.
Shift Manager
Wendy's
Dallas
12.2020 - 08.2021
- Coordinated shift workers for efficient inventory receiving, auditing, and restocking.
- Managed daily cash intake by counting out registers.
- Maintained clean and organized customer and food preparation areas to ensure safety and satisfaction.
- Opened store, turned on all kitchen machines, prepped for breakfast.
- Greeted customers to take food orders and provide information about menus.
- Operated grills, deep fryers and griddles safely to avoid accidents or injury.
- Answered customer questions about food preparation, responding to ingredient and allergen concerns.
- Maintained safe food handling practices to prevent germ spread.
Sales Representative
Metro by T-Mobile
Garland
07.2018 - 11.2020
- Cultivated key customer relationships, enhancing loyalty and driving sales growth.
- Presented products and services to prospective and existing customers to meet client needs.
- Engaged new and existing customers to communicate product benefits, fostering informed purchasing decisions.
- Advised customers on merchandise selection, aligning recommendations with their preferences to enhance satisfaction.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Computed purchases and received and processed cash or credit payment.
- Placed special orders or called other stores to find desired items.
- Identified potential security threats to ensure a safe environment.
Education
High School Diploma -
Harmony School Of Innovation - Garland
Garland, TX06.2020
Skills
- Leasing and Sales
- Property management software
- Payment processing
- Payment Collection
- Tenant and Eviction Laws
- Sales and Marketing
- Customer communication
- Skilled Multi-Tasker
- Staff training
- Conflict resolution
- Active Listening
- Written communication
- Verbal communication
Languages
- English
- Spanish
Timeline
Assistant Community Manager
RPM Living
10.2023 - Current
Community Assistant Manager
Integrated Real Estate Group
01.2023 - 07.2023
Leasing Professional
Integrated Real Estate Group
06.2022 - 01.2023
Leasing Professional
Investors Property Management Group
08.2021 - 06.2022
Shift Manager
Wendy's
12.2020 - 08.2021
Sales Representative
Metro by T-Mobile
07.2018 - 11.2020
High School Diploma -
Harmony School Of Innovation - Garland