Donna Swansen
Malden,MA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
26
26
years of professional experience
Work History
Cashier
Total Wine & More
10.2024 - Current
- Process transactions accurately using point-of-sale systems to ensure efficient customer service.
- Maintain clean and organized checkout areas to enhance shopping experience for customers.
- Assist customers with product inquiries and recommendations to support sales initiatives.
- Handle cash, credit, and gift card payments while ensuring adherence to company policies.
Customer Service/Security Consultant
Comcast
05.2000 - 06.2025
- Developed security policies to enhance risk management protocols across multiple departments.
- Conducted comprehensive security assessments to identify vulnerabilities in existing systems and procedures.
- Collaborated with cross-functional teams to implement security solutions aligned with organizational objectives.
- Mentored junior consultants on best practices for threat analysis and incident response strategies.
Education
No Degree -
Southern New Hampshire University
Hooksett, NHSkills
- Customer service
- Time management skills
- Cash handling
- Team collaboration
- Reliability and punctuality
- Professionalism and courtesy
- Customer assistance
- Work ethic and integrity
- Patience and empathy
Timeline
Cashier
Total Wine & More
10.2024 - Current
Customer Service/Security Consultant
Comcast
05.2000 - 06.2025
No Degree -
Southern New Hampshire University