Donna Taylor
Dalton,GA
Summary
Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals.
Overview
17
17
years of professional experience
Work History
Customer Service Manager
Hobby Lobby
Dalton, GA
08.2020 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed completed work to verify consistency, quality, and conformance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Store Manager
Circle K Gas Station
Dalton, Georgia
09.2007 - 08.2020
- Delegated work to staff, setting priorities and goals.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Organized promotional events to increase product awareness.
- Performed regular price checks to ensure competitive pricing.
- Managed daily banking activities such as deposits and withdrawals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Established customer service standards and monitored staff compliance.
- Monitored progress by establishing plans, budgets and measuring results.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Mitigated business risks by working closely with staff members and assessing performance.
- Assessed operational efficiency of the store's departments.
- Recruited, trained and supervised new employees.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Developed relationships with suppliers to negotiate better prices.
- Updated POS system with new products and promotional offers.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Education
GED -
Franklin Simpson High School
Franklin Kentucky08-1997
Skills
- Staffing coordination
- Complaint resolution
- Training and mentoring
- Metric tracking
- Customer service
Timeline
Customer Service Manager
Hobby Lobby
08.2020 - Current
Store Manager
Circle K Gas Station
09.2007 - 08.2020
GED -
Franklin Simpson High School