Donna Taylor
Jonesboro,AR
Summary
Organized Clinical Administrator Coordinator with experience in managing administrative tasks, coordinating staff, and overseeing operations. Strengths include multitasking, problem-solving, and clear communication. Have successfully streamlined processes, improved efficiency, and fostered a positive work environment in previous roles.
Experienced administrator coordinator with a strong background in healthcare, including three years in behavioral health and customer service, as well as one year in substance abuse. Specializes in empowering individuals to improve their mental, physical, and emotional well-being.
Overview
12
12
years of professional experience
Work History
Care Navigator
United Healthcare
Minnetonka, Minnesota
01.2025 - Current
- Conducted regular follow-ups to ensure adherence to care plans.
- Scheduled patient appointments and specific treatments.
- Identified community resources that could assist with meeting basic needs such as food banks or housing services.
- Performed follow-up calls or visits with patients post discharge from hospital or clinic settings to assess recovery status.
- Documented patient information in appropriate systems to guarantee care coordination throughout patient care continuum.
- Coordinate members care needs by assisting with scheduling appointments and locating in network providers.
- Provide information to members regarding their available benefits.
- Provide and locate local resources for members such as food, housing or transportation.
- Follow up with members every six months and complete annually and biannual assessments.
- Primary contact for members that live in the state of Oklahoma
- Complete inbound and outbound calls for members
- Attend monthly 1:1 meetings with supervisor
- Attend monthly team meetings
- Meet QVC metrics
Clinical Administrator Coordinator
United Health Group-Optum
Minnetonka, MN
03.2023 - 12.2024
- Facilitate access to ABA services for families with children diagnosed with Autism Spectrum Disorder
- Monitored and organized group inbox effectively
- Analyze documents provided by parents and medical professionals
- Maintained comprehensive membership information
- Volunteer to train new team members on an administrative task to ensure tasks proper completion
- Engaged in regular supervisory and coordination discussions
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Managed personnel assignments such as Missed TAT, Auth Waiver Project, and CDE Expiration Report
- Satisfied customer queries over phone and email to maintain positive patient-provider relationships.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Qualified Behavior Health Provider
Mid-South Health Systems
Jonesboro, AR
07.2020 - 03.2023
- Supported individuals with various mental health conditions
- Handle personal caseload efficiently
- Developed personalized strategies for improved everyday living
- Contributed to the team's weekly discussions
- Facilitated skill development as a member of the Assertive Community Treatment Team
- Facilitated access to self-help programs
- Assisted clients with transportation to enhance knowledge of community resources
- Handle crisis phone weekly, providing immediate support to clients
- Record mileage data accurately
- Record client crisis interactions over the phone
- Provided medical advice and support to patients regarding their health issues.
- Utilized superior interpersonal skills to establish rapport and place patients at ease in stressful situations.
Substance Abuse Counselor
Behavioral Health Group
Dyersburg, TN
07.2019 - 07.2020
- Assessed clients to determine individual needs and developed treatment plans accordingly.
- Participated in multidisciplinary team meetings to discuss best practices for treating addiction disorders.
- Educated patients on detox and withdrawal, medications, addiction, recovery, coping skills, and community resources.
- Manage individual caseload.
- Complete intake for clients.
American Greetings
Osceola, AR
09.2017 - 07.2019
- Performed assembly tasks on line
- Collaborated with crew members to assemble display trays
- Pull items to place in display trays such as cards, wrapping paper, etc
Wal-Mart
Walmart
Blytheville, AR
08.2013 - 03.2016
- Managed front end store activities
- Prepare cash register tills regularly
- Coordinate shift assignments aligned with company guidelines
- Operated the cashier station smoothly
Education
Master of Healthcare Administration - Healthcare Administration
Trevecca Nazarene University
Nashville, TN05-2022
Bachelor of Arts - Sociology
Arkansas State University
Jonesboro, AR12-2018
Associate of Arts - Early Childhood Education
Arkansas Northeastern College
Blytheville, AR05-2016
High School Diploma -
Blytheville High School
Blytheville, AR05-2013
Skills
- Customer Service
- Behavioral Health Support
- Client Case Management
- Mental Health Support
- Crisis Management
- Administrative Coordinator
Timeline
Care Navigator
United Healthcare
01.2025 - Current
Clinical Administrator Coordinator
United Health Group-Optum
03.2023 - 12.2024
Qualified Behavior Health Provider
Mid-South Health Systems
07.2020 - 03.2023
Substance Abuse Counselor
Behavioral Health Group
07.2019 - 07.2020
American Greetings
09.2017 - 07.2019
Wal-Mart
Walmart
08.2013 - 03.2016
Master of Healthcare Administration - Healthcare Administration
Trevecca Nazarene University
Bachelor of Arts - Sociology
Arkansas State University
Associate of Arts - Early Childhood Education
Arkansas Northeastern College
High School Diploma -
Blytheville High School