Donna Terpinitz-Romo
City Of Avalon
Avalon,CA
14
years of professional experience
Detail-oriented Senior Administrative Assistant with proven history of streamlining processes and delivering valuable administrative support. Provides accurate and thorough production paperwork. Prioritizes deadline adherence with timely responses to complex production concerns.
Work History
Senior Administrative Assistant
4 Years 4 Months- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Acted as backup for other employees by providing support and adapting to requirements of department.
- Supported program operations by preparing and updating documents, reports and spreadsheets.
- Managed electronic records database and handled all file requests.
- Researched and analyzed data to efficiently contribute to executive reports for monthly meetings.
- Drafted documents in company-directed formats and fonts accurately and consistently.
Director of Operations at Whites Landing
11 Months- Defined, implemented and revised operational policies and guidelines.
- Oversaw day-to-day production activities in accordance with business objectives.
- Achieved team goals through formalized training plans, coaching and performance management.
- Provided documentation of processes to comply with regulations and company policies.
- Monitored budget and utilized operational resources.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Assisted in recruiting, hiring and training of team members.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Appraised inventory levels and ordered new merchandise to keep quantities well-stocked.
Executive Assistant to the Chief Executive Officer
5 Years 5 Months- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Used QuickBooks to produce monthly invoices, reports and other deliverables.
- Generated financial statements and reports detailing accounts receivable status
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Generated accounts payable reports for management review to aid in financial and business decision making.
- Posted monthly payments, performed research, tracked misapplied payments, prepared monthly reporting and trained new associates.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Reviewed time and attendance records to identify billable items.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
- Received and reviewed time records for employees.
- Provided subject matter expertise to management and employees regarding payroll issues.
- Generated checks and stubs for direct deposits.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
General Manger
8 Years 1 Month- Produced, distributed and tracked monthly invoices for resort business
- Identified, researched and resolved billing variances to maintain system accuracy and currency
- Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues
- Generated and submitted invoices based upon established accounts receivable schedules and terms
- Generated accounts payable reports for management review to aid in financial and business decision making
- Managed budget implementations, employee reviews, training, schedules and contract negotiations
- Updated employee files with new details such as changes in address or salary levels
- Processed wage garnishments and child support
- Researched and resolved time discrepancies
Store & Membership Director
1 Year 9 Months- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Reported to senior staff regarding all store and staff issues, financial goals and sales.
Education
High School Diploma
Skills
Schedule management
Bookkeeping
Multi-line phone proficiency
QuickBooks
Office Suite
Reviewing data
Math skills
Investigating discrepancies
Filing
Recording data
Expense reimbursements
Team Player
Site Inspection
Planning Skills
Workload Planning
Housing Density Studies
Electronic Filing System
Customer Communication
Multitasking and Time Management
Confidentiality and Data Protection
Resource Coordination and Allocation
Document and File Management
Timeline
Senior Administrative Assistant
City Of Avalon
05.2022 - CurrentRead More
Director of Operations at Whites Landing
Mountain And Sea Educational Adventures
06.2021 - 05.2022Read More
Executive Assistant to the Chief Executive Officer
Mountain And Sea Educational Adventures
01.2016 - 06.2021Read More
General Manger
Del Sol Catalina Island
06.2012 - 07.2020Read More
Store & Membership Director
Catalina Island Museum
06.2012 - 03.2014Read More
Avalon High School
High School Diploma
Read More