Donna White
Wheeling
Summary
Results-driven professional specializing in resource allocation and service delivery. Committed to promoting client advocacy and enhancing program effectiveness through proactive evaluation and community engagement.
Overview
30
30
years of professional experience
2
2
Certifications
Work History
Social Services Manager
State of West Virginia: Dept of Human Services
Wheeling
01.2020 - Current
- Direct management of tri-county district of Child Protective Services and Youth Services supervisors and workers
- Trained staff on best practices for client engagement and service delivery.
- Advocated for clients' rights and access to necessary resources and services.
- Reviewed cases on an ongoing basis ensuring that standards were met regarding client confidentiality requirements.
- Served as a mentor for new employees offering advice on best practices related to case management processes.
- Established collaborative relationships with community resources to facilitate referrals for clients in need of additional support services.
- Coordinated with other agencies to ensure clients received appropriate care and resources.
- Collaborated with community organizations to develop outreach initiatives that increased awareness of social service programs among target populations.
- Participated in interagency meetings to evaluate the effectiveness of existing programs while identifying areas for improvement.
- Worked closely with public child welfare system staff, supervisors and court personnel to identify and mitigate barriers to timely permanency.
Social Services Coordinator
State of WV, Dept. of Human Resources
Wheeling
01.2017 - 01.2026
- Coordinated service delivery for various social programs and community resources.
- Monitored program compliance with state regulations and standards.
- Functioned as treatment team member, interpreting social, emotional and family system problems and strengths to other members.
- Worked closely with public child welfare system staff, supervisors and court personnel to identify and mitigate barriers to timely permanency.
- Participated in interdisciplinary team meetings to discuss best practices for clients' care plans.
- Ensured compliance with state regulations governing social service provision.
- Consulted with staff on resolution of complex service issues.
Child Protective Services Supervisor
State of WV Dept of Human Resources
Wheeling
01.2007 - 01.2017
- Supervised staff in various human resource functions.
- Managed recruitment and onboarding processes for new employees.
- Implemented policies to ensure compliance with state regulations.
- Facilitated conflict resolution and maintained workplace harmony.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
Youth Services Supervisor
State of WV Dept of Human Resources
Wheeling
01.2005 - 01.2007
- Supervised daily operations of human resources functions within the state department for Youth Services unit in Brooke and Hancock counties
- Oversaw case management and facilitated communication between departments.
- Provided guidance to team members on conflict resolution and performance issues.
- Monitored employee productivity to provide constructive feedback and coaching.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
Family Support specialist
State of WV Dept of Human Resources
Wheeling
01.2003 - 01.2007
- Provided emotional support to families navigating complex social services.
- Coordinated with community organizations to facilitate access to services.
- Facilitated workshops on parenting skills and resource utilization.
- Collaborated with multidisciplinary teams to enhance service delivery.
- Advocated for families in meetings with service providers and agencies.
- Established eligibility for TANF and TANF related programs for families applying for assistance
Economic Service Worker
State of WV Dept. of Human Resources
Wheeling
04.1996 - 01.2005
- Assessed client needs and determined eligibility for assistance programs.
- Conducted interviews to gather personal and financial information from applicants.
- Maintained accurate case records and updated client information regularly.
- Educated clients on available resources and support options effectively.
- Assisted in resolving client issues and addressed inquiries promptly.
- Provided crisis intervention support when needed during times of financial hardship.
- Maintained up-to-date knowledge of changes in program policies and procedures.
Education
Bachelor of Science - Psychology
Eastern New Mexico University
Portales, NM12-1993
Skills
- Case management
- Regulatory compliance
- Resource allocation
- Service delivery
- Community outreach
- Effective communication
- Conflict resolution
Certification
Licensed Social Worker; State of West Virginia
References
References available upon request.
Timeline
Social Services Manager
State of West Virginia: Dept of Human Services
01.2020 - Current
Social Services Coordinator
State of WV, Dept. of Human Resources
01.2017 - 01.2026
Child Protective Services Supervisor
State of WV Dept of Human Resources
01.2007 - 01.2017
Youth Services Supervisor
State of WV Dept of Human Resources
01.2005 - 01.2007
Family Support specialist
State of WV Dept of Human Resources
01.2003 - 01.2007
Economic Service Worker
State of WV Dept. of Human Resources
04.1996 - 01.2005
Bachelor of Science - Psychology
Eastern New Mexico University