Donna Wilhelm
Meyersdale,Pennsylvania
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Customer Service Writer
Rev
10.2018 - 06.2023
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Delivered exceptional service for customers through active listening and empathetic communication.
- Streamlined processes with organizational skills, optimizing workflow efficiency in the customer service department.
- Managed high call volume, ensuring timely responses to customer concerns and maintaining a professional demeanor.
Phlebotomist
Lab Corp
05.2016 - 10.2018
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
Home Care Coordinator
Home Care Helpers
06.2015 - 04.2017
- Enhanced patient care by coordinating and scheduling home healthcare services.
- Streamlined communication between patients, caregivers, and medical professionals for better overall care.
- Developed personalized care plans to address individual patient needs and preferences.
- Monitored patients'' progress and adjusted care plans accordingly for optimal results.
Education
Certificate - Phlebotomy
Allegany Community College
Monroeville, PA06.2009
Skills
- Decision Making
- Interpersonal Skills
- Critical Thinking
- Active Listening
Timeline
Customer Service Writer
Rev
10.2018 - 06.2023
Phlebotomist
Lab Corp
05.2016 - 10.2018
Home Care Coordinator
Home Care Helpers
06.2015 - 04.2017
Certificate - Phlebotomy
Allegany Community College