Nikkole Fresh
Brigham City,UT
Summary
Over 17 years of experience in customer service, demonstrating reliability and resourcefulness. Proven ability to solve problems creatively while maintaining strong organizational skills. Recognized for exceptional listening abilities and a positive work attitude, contributing to high customer satisfaction. Quick learner with a courteous demeanor, consistently delivering excellent service.
Overview
20
20
years of professional experience
Work History
Customer Service Writer
Walmart
Brigham City, Utah
03.2025 - Current
- Coordinated appointment scheduling and customer check-in for oil changes and tire services.
- Evaluated customer service processes using metrics, including response times and satisfaction ratings.
- Assisted various departments to ensure smooth operational workflows.
Commercial Sales Manager
AutoZone
Brigham City, Utah
04.2024 - 03.2025
- Facilitated customer access to essential tools for job completion with professionalism.
- Maintained effective communications to cultivate strong customer relationships.
- Delivered parts to commercial accounts as a reliable delivery driver.
Apparel and licensing
Roughneck Harley Davidson
Longview, TX
01.2023 - 01.2024
- Facilitated customer interactions to identify needs and recommend riding apparel.
- Maintained a fully stocked and presentable sales floor to enhance shopping experience.
- Engaged customers with effective interpersonal skills and a welcoming demeanor.
- Assisted various departments as needed based on operational demands.
- Executed daily responsibilities with accuracy and efficiency.
- Approached customers proactively to initiate conversations about products.
- Delivered extensive customer support through attentive listening and service.
DSL Migration Agent
S4 Communications
Longview, TX
02.2022 - 12.2022
- Explained benefits of system upgrade during inbound and outbound customer calls.
- Provided solutions to ensure uninterrupted service for customers, addressing objections effectively.
- Managed customer inquiries across multiple communication channels to enhance satisfaction.
- Assisted clients in troubleshooting technical issues to improve service reliability.
- Resolved complaints while fostering positive rapport with customers.
Collection Agent
Discover Financial Services
Salt Lake City, UT
08.2019 - 04.2021
- Optimized recovery processes by managing collections for low, medium, and high-risk accounts.
- Facilitated timely debt recovery through proactive account management.
- Engaged extensively with customers to efficiently resolve complex issues.
- Developed tailored solutions for card members' financial needs.
- Communicated effectively with clients regarding outstanding payment concerns.
- Reviewed accounts with maintenance department to ensure record accuracy.
- Negotiated compliant payment plans to foster client cooperation.
Workforce Force Management
Teleperformance
Salt Lake City, UT
01.2006 - 08.2019
- Managed real-time adherence across various client-specific programs and processes.
- Conducted extensive training and coaching for a large, diverse staff.
- Prioritized tasks to efficiently achieve service goals.
- Collaborated with Operations and Clients to promote company values and drive results.
- Worked with diverse coworkers to resolve product-related issues and meet objectives.
- Recognized with multiple awards for outstanding performance and contributions.
Education
Associate of Applied Science - Multimedia Computer Graphics Design
Utah Career College
West Jordan, UT12-2003
Skills
- Attention to detail
- Active listening
- Customer service and support
- Critical thinking
- Time management
- Documentation skills
- Service orientation
- Diversity awareness
- Basic computer proficiency
- Sales support
- Customer focus
- Empathy and patience
- Automotive industry experience
- Administrative support
- Multitasking abilities
Related Experience
- Provide excellent customer service by answering questions, being attentive and problem solving.
- Provide administrative support through one-on-one training with new employees.
- Professional in all forms of communication.
- Maintain good working knowledge of multiple departmental policies for services offered to the public.
Timeline
Customer Service Writer
Walmart
03.2025 - Current
Commercial Sales Manager
AutoZone
04.2024 - 03.2025
Apparel and licensing
Roughneck Harley Davidson
01.2023 - 01.2024
DSL Migration Agent
S4 Communications
02.2022 - 12.2022
Collection Agent
Discover Financial Services
08.2019 - 04.2021
Workforce Force Management
Teleperformance
01.2006 - 08.2019
Associate of Applied Science - Multimedia Computer Graphics Design
Utah Career College
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