TASHEL JOHNSON
PORTSMOUTH,VA
Summary
Dependable team player with solid background in fulfillment and customer service. Highly productive, organized and efficient with the stamina to stand or walk for long hours. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Writer
D&T Automotive
01.2017 - Current
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Developed comprehensive product knowledge to provide accurate information and expert advice to customers during interactions.
- Managed high call volume, ensuring timely responses to customer concerns and maintaining a professional demeanor.
- Reduced response times by implementing efficient ticketing systems for tracking and prioritizing support requests.
Store Associate
Royal Farms
01.2024 - 08.2024
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Fulfillment Associate
Amazon
09.2022 - 05.2023
- Contributed to a positive workplace culture by maintaining a professional demeanor and supporting colleagues in their work duties.
- Reduced product damage rates through proper handling, storage, and packaging procedures.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Picked and packed order items.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Property Inspector
Mueller Reports
09.2021 - 06.2022
- Closely inspected government property to verify compliance.
- Maintained up-to-date knowledge of inspection techniques, codes, ordinances and regulations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Read and interpreted drawings and assessed construction against plans.
Education
Medical Administrative Assistance
Tidewater Community College
Portsmouth, VA12.2018
Skills
- Strong Communication Skills
- Excellent Ability to Adapt to Difficult Situations
- Detail Oriented
- Proficient at Excel
- Good Organizational Skills
- Leadership Skills
- Able to lift 50 pounds
- Package verification
- Loading and unloading
- Report generation
- Safety methods
- RF scanning devices
- Merchandise stocking
- Mentoring and training
- Report creation
- Dependable and reliable
- Materials transport
- Product organization
- Boxing and labeling
- Product displays
- Inventory tracking
Certification
- Certified Medical Administrative Assistant (CMAA)
Timeline
Store Associate
Royal Farms
01.2024 - 08.2024
Fulfillment Associate
Amazon
09.2022 - 05.2023
Property Inspector
Mueller Reports
09.2021 - 06.2022
Customer Service Writer
D&T Automotive
01.2017 - Current
Medical Administrative Assistance
Tidewater Community College
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