DONNA WILLIAMS

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• Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
• Audited customer files to verify medical necessity and satisfaction of coverage criteria.
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
• Accurately completed insurance and Medicaid billing and OASIS documentation for patient visits.
• Answered telephone calls to offer office information, answer questions and direct calls to staff.

• Provided mobility assistance such as walking and regular exercising.
• Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
• Traveled to clients' homes to complete healthcare services and promote continuity of care.
• Completed medical and program reports and maintained records following clinic standard operating procedures.

• Provided primary customer support to internal and external customers.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Contacted clients to verify account information and maintain accuracy, resulting in 10% increase in client satisfaction

• Developed and maintained relationships with clients through networking, postcards and cold calling.
• Sold high volume of properties in short timeframes to exceed quotas and maximize business revenue.
• Negotiated, facilitated and managed real estate transactions.