DONNA WILLIAMS
Wilmington,DE
Summary
Skilled Pharmacy Operations Manager with a broad background in managing day-to-day pharmacy operations, improving workflow efficiency and ensuring regulatory compliance. Strong focus on patient services and team leadership, consistently driving high standards for quality care. Demonstrated capability of implementing process improvements that enhance productivity and reduce costs, contributing to overall business growth and profitability.
Overview
28
28
years of professional experience
Work History
Pharmacy Operations Manager
Walgreens
Wilmington
07.2007 - Current
- Developed and implemented operational policies and procedures to ensure compliance with applicable laws and regulations.
- Monitored drug inventory levels, identified discrepancies, and took corrective action as needed.
- Ensured that all pharmacy staff members were trained on proper medication handling practices.
- Managed the day-to-day activities of the pharmacy, including staffing, scheduling, budgeting, and customer service.
- Collaborated with medical professionals to provide patient care services in a timely manner.
- Resolved customer complaints promptly while maintaining a high level of professionalism.
- Maintained accurate records of financial transactions related to pharmacy operations.
- Assisted pharmacists in providing medication information or advice to customers or health care providers.
Pharmacy Technician
PharMerica
Newark, Delaware
10.2015 - 03.2018
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Assisted pharmacists in compounding sterile products according to state regulations.
- Managed filing of prescriptions, both electronically and manually.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Restocked shelves with new supplies of medications as needed.
- Organized work areas so that everything was easily accessible when needed.
- Assisted in training new employees on pharmacy procedures.
- Monitored inventory levels of commonly used drugs and placed orders when necessary.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Maintained accurate records of compounded medications and ingredients used.
- Prepared patient-specific prescriptions for compounding according to physician orders.
- Verified accuracy of all prepared products before dispensing.
- Calculated, weighed, measured, and mixed pharmaceutical ingredients in accordance with standard formulas or recipes.
- Dispensed finished compounded medications by filling appropriate containers with prescribed amounts of medication.
- Ordered necessary chemicals, supplies, and equipment needed for compounding operations.
- Conducted daily maintenance tasks such as cleaning the work area, washing glassware and autoclaving instruments.
Pharmacy Technician
Genoa Healthcare
Wilmington
06.2013 - 05.2015
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Managed filing of prescriptions, both electronically and manually.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Received payment from customers and processed credit card transactions when necessary.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
Senior Pharmacy Technician
Rite-Aid Pharmacy
Wilmington
04.1996 - 03.2006
- Maintained and updated patient profiles, including allergies, medications and lab results.
- Provided information to pharmacists for medication orders and prescription refills.
- Conducted daily inventory of pharmaceuticals and medical supplies.
- Ordered medications from wholesalers as needed to maintain adequate stock levels.
- Processed third-party insurance claims for reimbursement of medications.
- Resolved discrepancies between invoices and purchase orders for pharmacy purchases.
- Verified that all incoming prescriptions were accurate and complete prior to dispensing them.
- Ensured compliance with state and federal regulations related to pharmacy operations.
- Coordinated delivery services for patients unable to pick up their medications in person.
- Trained new technicians on proper procedures for compounding and dispensing drugs.
- Audited medication storage areas regularly for expired products or other out-of-date items.
- Organized workflow within the pharmacy department by assigning tasks appropriately among staff members.
Education
Ptcb -
Dawn Career Institute
Wilmington, DE12-2006
High School Diploma -
Christiana High School
Newark, DE06-1997
Skills
- Workflow Optimization
- Patient Counseling
- Prescription Verification
- Medication Dispensing
- Training and mentoring
- Inventory Control
- Drug Inventory Management
- Staff Training
- Staff Management
- Medication ordering
- Policy Enforcement
- Direct Patient Care
- Service Delivery Optimization
- Purchasing management
- Immunizations
- Insurance Billing
- Pharmacy operations
Timeline
Pharmacy Technician
PharMerica
10.2015 - 03.2018
Pharmacy Technician
Genoa Healthcare
06.2013 - 05.2015
Pharmacy Operations Manager
Walgreens
07.2007 - Current
Senior Pharmacy Technician
Rite-Aid Pharmacy
04.1996 - 03.2006
Ptcb -
Dawn Career Institute
High School Diploma -
Christiana High School