Donna Wolf
Wyoming,MI
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Client Service Coordinator
The Law Offices Of David Carrier
Grand Rapids, MI
07.2022 - Current
- Coordinated client meetings with Attorneys to offer expert, individualized service.
- Managed receptionist area by greeting visitors, responding to telephone and email inquiries and providing information for in-person requests.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Managed master calendar by scheduling and confirming appointments.
- Created and maintained Client Matters.
- Type up Statements on Word for Attorneys.
Partner Support Specialist
Booking.com
Grand Rapids , MI
05.2011 - 07.2022
- Provide prompt friendly customer service to accommodation partners
- Communicate with partners both over phone and email.
- Data entry.
- Provide training to partners to understand software and system better.
- Making sure content on website is correct.
- Resolve complaints.
- Help with resolving technical issues.
Counter Clerk
Sheldon Cleaners
Kentwood, MI
04.2007 - 05.2011
- Provided prompt friendly customer service.
- Take in and put together customer orders.
- Operate computerized cash register.
- Data entry.
Education
Business Administration
Grand Rapids Community College
Grand Rapids, MIHigh School Diploma -
Rogers High School
Wyoming, Michigan06.2003
Skills
- Defect Analysis and Resolution
- Service Schedule Coordination
- Tracking and Documentation
- Collaborative Team Player
- Friendly and Patient
- Highly Professional
- Multitasking and Prioritization
- Verbal and Written Communication
- Microsoft Windows and Office
- Documentation Development
- Active Listening
- Organizational Skills
Timeline
Client Service Coordinator
The Law Offices Of David Carrier
07.2022 - Current
Partner Support Specialist
Booking.com
05.2011 - 07.2022
Counter Clerk
Sheldon Cleaners
04.2007 - 05.2011
Business Administration
Grand Rapids Community College
High School Diploma -
Rogers High School
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