Donnah Marvel
Somers Point,NJ
Summary
Accomplished Dispatcher at A1 Affordable Towing, adept in optimizing dispatch operations through effective use of dispatch software and exceptional customer service. Successfully coordinated emergency responses, enhancing service delivery by 20%. Demonstrated strong decision-making and relationship-building skills, ensuring seamless communication and timely assistance in high-pressure situations.
Overview
21
21
years of professional experience
Work History
Dispatcher
A1 Affordable Towing
Pleasantville,NJ
06.2005 - Current
- Coordinated with emergency services and clients to ensure efficient incident response.
- Monitored real-time vehicle locations to optimize dispatching effectiveness.
- Entered and managed dispatch data into software systems for accurate record-keeping.
- Assisted drivers with route planning to minimize delays and enhance service delivery.
- Maintained communication with drivers, providing updates on job status and customer needs.
- Resolved customer inquiries regarding service availability and response times.
- Developed and maintained efficient communication channels with clients and team members.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Maintained updated and detailed records of calls in physical and electronic database.
Education
High School Diploma - Business
Absegami High School
Mays Landing, NJ06.1978
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Dispatch software
- Stress tolerance
- Time management
- Dispatching procedures
- Prioritizing calls
- Customer relations
- Schedule coordination
- Customer relationship management
- Service coordination
- Dispatching field personnel
- Driver communication
- Call handling
- Radio communication
- Multitasking
- Creative thinking
- Relationship building
- Work order preparations
- Calendar and scheduling software
- Service requests
Timeline
Dispatcher
A1 Affordable Towing
06.2005 - Current
High School Diploma - Business
Absegami High School